Account Manager
Company: City Wide Facility Solutions
Location: Englewood
Posted on: January 15, 2026
|
|
|
Job Description:
Job Description Job Description Are you excellent at managing
and retaining B2B accounts? Do you also have strong selling skills
for increasing sales within an account? If you answered yes,
consider this opportunity with City Wide! City Wide Facility
Solutions is actively seeking a Account Manager for our Franchise
location in Colorado. The Account Manager is responsible for the
business operations of an assigned client contracted service area.
This is an outside, B2B account management position that provides
field support including – training, guidance with starting new
clients, inspections of Contractor performance and compliance with
client requirements, trouble-shooting customer requests/complaints,
coordinating site visits, and developing long-term relationships
with clients and Contractors. Additional responsibilities include
negotiating contracts, procuring supplies from clients, and
ensuring high client satisfaction. What you will do Manage all
aspects of assigned client relationships, including client
retention, expansion, and diversification of City Wide building
solutions and/or products. Formulate and manage an effective
service strategy and schedule tailored to each client. Negotiate
and enter into agreements with clients for additional services –
determine pricing, staffing, and logistics. Manage all Contractor
relationships including – Interview and hire, negotiate pricing and
other contract terms, manage agreements, develop service
specifications, client compliance, verify Contractor compliance,
and remove/replace Contractors as necessary. Ensure a standard of
excellence in quality and client satisfaction, through detailed
quality control inspections of client sites and consistent follow
through with all promises to clients. Supervise and direct Night
Managers; ensure the client’s strategy is executed and all services
are performed correctly. Promote the sale of, procure, and monitor
supplies for clients. Effectively communicate all client issues
with Contractors and the Director of Operations; promptly address
any client issues or problems that arise. Use City Wide’s CRM to
perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using
Outlook. Update and keep current all Building Information Sheets
(BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for
each client serviced in janitor closets are complete, accurate, and
that all items are properly labeled. Notify Sales Executives of
potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and
the Night Managers to resolve any client complaints or deficiencies
in service and actively monitor compliance. Approve Night Managers
and/or Service Representative's pay sheets; ensure accuracy. Assist
Accounting in collecting clients’ past due invoices and payment
invoices for Contractors. Maintain updated route sheets, key/alarm
sheets, and monthly planner for each client. Requirements 2 years
outside B2B account management experience, building maintenance or
facility management preferred but not required. 2 years track
record of success in a client retention role, with goals and
metrics to support. Highly detail-oriented and excellent
follow-through on commitments. Positive and outgoing personality;
great at building relationships. Excellent verbal and strong
written communication skills. Proficient in Microsoft Office and
knowledge of CRM database. Ability to travel on a daily basis to
client locations locally. Benefits Health insurance 401(k) Paid
time off Dental insurance Vision insurance 401(k) matching Life
insurance Flexible schedule Guaranteed base with sales and
retention bonuses Car allowance
Keywords: City Wide Facility Solutions, Aurora , Account Manager, Sales , Englewood, Colorado
