Lead Patient Services Representative - Orthopedics, Inverness
Company: University of Colorado Anschutz Medical Campus
Location: Aurora
Posted on: March 12, 2025
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Job Description:
University Staff Description University of Colorado Anschutz
Medical Campus
Department: Community Practice
Job Title: Lead Patient Services Representative - Orthopedics,
Inverness
Position #: 00832215 - Requisition #:36225
Job Summary:
Calling all Customer Service Professionals! Our busy Clinics are
recruiting Lead Patient Service Representatives! We need your
expertise and skills to help our clinic run smoothly, providing our
patients with top-notch quality care.
The Lead Patient Services Representative is responsible for
providing efficient, effective, quality customer service through a
variety of duties including, but not limited to, patient check-in,
registration, scheduling, exam preparation, outbound calling, and
some referral management. Complies with established company
policies and procedures, HIPAA Privacy Rules, and the University of
Colorado School of Medicine Confidentiality Policy. Ensures clear
and timely communication including patient appointment status to
clinical department(s). Assists in overall department work that may
include overflow from other departments and/or locations.
Key Responsibilities:
Acts as a lead and subject matter expert for other Front Desk
Staff, Certified Medical Assistants, Physicians, etc. for
job-related functions.
Assists with the development, implementation, and evaluation of
departmental policies and procedures.
Provides mentoring, monitoring, coaching, and evaluation of team
members' performance, especially in the areas of productivity and
quality management.
Assists with coordinating services, prioritizing assignments, and
workflow, and promoting situational
decision-making/problem-solving.
Performs responsibilities of the underlying job. Takes
responsibility for, or guides team members on, the handling of
complex or novel issues.
Within the scope of the job, requires critical thinking skills,
decisive judgment, and the ability to work with minimal
supervision. Must be able to work in a fast-paced environment and
take appropriate action.
Acknowledges and welcomes patients and visitors; sets the tone for
a positive experience.
Work Location:
Onsite - this role is expected to work onsite and is located in
Englewood, CO.
Why Join Us:
Community Practice Medicine, housed within the School of Medicine
at the University of Colorado, is seeking trained medical
professionals to join our growing team. With clinics spanning from
Longmont to Castle Rock, we offer a wide variety of opportunities.
Specialty areas include, but are not limited to; Orthopedics,
Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry,
and many more!
The University of Colorado Anschutz Medical Campus is a public
education, clinical and research facility serving 4,500 students,
and a world-class medical destination at the forefront of
life-changing science, medicine, and healthcare. CU Anschutz offers
more than 42 highly rated degree programs through 6 schools and
colleges and receives over $500 million in research awards each
year. We are the single largest health professions education
provider in Colorado, awarding nearly 1,450 degrees annually.
Powered by our award-winning faculty, renowned researchers, and a
reputation for academic excellence, the CU Anschutz Medical Campus
drives innovation from the classroom to the laboratory to the
delivery of unparalleled patient care.
Why work for the University?
We have AMAZING benefits and offer exceptional amounts of holiday,
vacation, and sick leave! The University of Colorado offers an
excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross
pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU
campuses
ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the .
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to
recruiting and supporting a diverse student body, faculty, and
administrative staff. The university strives to promote a culture
of inclusiveness, respect, communication, and understanding. We
encourage applications from women, ethnic minorities, persons with
disabilities, persons within the LGBTQ+ community, and all
veterans. In addition, the Anschutz Campus has also been recognized
as an Age-Friendly University. The University of Colorado is
committed to diversity and equality in education and
employment.
Qualifications:
Minimum Qualifications:
A High School Diploma or GED.
3+ years of patient/client-facing experience.
Substitution: A combination of education and related
technical/paraprofessional experience may be substituted on a
year-for-year basis.
Conditions of Employment:
Current Basic Life Support (BLS) for Healthcare Providers issued by
the American Heart Association or American Red Cross healthcare
provider level CPR certification or within 90 days of hire.
Maintains all required licensure and certifications for the
position.
Must be able to work in person.
Must be able to travel to alternate locations as assigned.
Preferred Qualifications:
Associate's degree.
Medical office/customer service experience.
Bilingual, Spanish-speaking.
Computer skills: EPIC, Kronos.
MS Office: Outlook, PowerPoint, Word.
Knowledge, Skills, and Abilities:
Ability to identify problems and recommend solutions.
Ability to effectively communicate at all levels, including
physicians, leadership, and staff.
Ability to work within large, complex healthcare systems.
Ability to maintain confidentiality and communicate in person, by
phone, or in writing.
Ability to attest to computer proficiency and learn new computer
applications.
Ability to keyboard/type, write legibly, and accurately record
information.
Ability to analyze and interpret data.
Ability to organize workflow with a particular focus on tracking
patient care and improving patient flow.
How to Apply:
For full consideration, please submit the following
document(s):
1. A letter of interest describing relevant job experiences as they
relate to listed job qualifications and interest in the
position
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address,
phone number (mobile number if appropriate), and email address
Questions should be directed to: Suzanne Argosino,
Suzanne.argosino@cuanschutz.edu
Screening of Applications Begins:
Immediately and continues until the position is filled. Best
consideration will be given to those who apply within one month of
the posting date.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has
been established as $49,400.
The above salary range (or hiring range) represents the
University's good faith and reasonable estimate of the range of
possible compensation at the time of posting. This position is
eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans
and retirement contributions that add to your bottom line.
Total Compensation Calculator:
ADA Statement:
The University will provide reasonable accommodations to applicants
with disabilities throughout the employment application process. To
request an accommodation pursuant to the Americans with
Disabilities Act, please contact the Human Resources ADA
Coordinator at .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to
ensuring a safe and secure environment for our faculty, staff,
students, and visitors. To assist in achieving that goal, we
conduct background investigations for all prospective
employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19
virus and other . If you work, visit, or volunteer in healthcare
facilities or clinics operated by our affiliated hospital or
clinical partners or by CU Anschutz, you will be required to comply
with the vaccination and medical surveillance policies of the
facilities or clinics where you work, visit, or volunteer,
respectively. In addition, if you work in certain research areas or
perform certain safety-sensitive job duties, you must enroll in the
.
Application Materials Required: Cover Letter, Resume/CV, List of
References Job Category: Administrative Support and Related Primary
Location: Aurora Department: U0001 -- Anschutz Med Campus or Denver
- 21973 - SOM-DEAN DO CPD - ORTHOPEDICS Schedule: Full-time Posting
Date: Feb 19, 2025 Unposting Date: Ongoing Posting Contact Name:
Suzanne Argosino Posting Contact Email:
Suzanne.argosino@cuanschutz.edu Position Number: 00832215
Keywords: University of Colorado Anschutz Medical Campus, Aurora , Lead Patient Services Representative - Orthopedics, Inverness, Sales , Aurora, Colorado
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