Member Service Representative (Full-Time) - Aurora CO
Company: Navy Federal Credit Union
Location: Aurora
Posted on: May 18, 2023
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Job Description:
YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies
and things you're passionate about.What's Important to You Is
Important to UsWe're looking for people who not only want to do
meaningful, challenging work, keep their skills sharp and move
ahead, but who also take time for the things that matter to
them-friends, family and passions. And we're looking for team
members who are passionate about our mission-making a difference in
military members' and their families' lives. Together, we can make
it happen.Don't take our word for it.* Military Times 2022 Best for
Vets Employers* Yello and WayUp Top 100 Internship Programs* Forbes
2022 The Best Employers for New Grads* Fortune Best Workplaces for
Women* Fortune 100 Best Companies to Work For* Fortune Best Place
to Work for Financial and Insurance Services* Computerworld Best
Places to Work in IT* Ripplematch Campus Forward Award - Excellence
in Early Career HiringBasic Purpose To provide members and
prospective members the full range of products and services offered
by Navy Federal Credit Union including depository accounts such as
checking, savings, certificate IRA, revocable trust, and estate
accounts; Lending products; and credit/debit cards. To perform
moderately complex platform banking functions under supervision.
Provide assistance/training to lower-level team members.*Candidates
who complete an application for the position will be sent a
required online assessment to the email address listed in the
application. Please be sure to check your spam and junk folders if
you do not see the email in your inbox. Completing the assessment
is critical to ensure that your application is considered, so
please be sure to complete the assessment. To receive assistance in
resolving any technical issues with your assessment, please contact
our Infor assessment support team at
TSCandidateSupport@Infor.com.Responsibilities* Analyze, research,
and resolve problems and discrepancies related to member
accounts/loans* Assist members with submitting
consumer/mortgage/equity loan, overdraft protection and credit card
applications* Counsel current and prospective members about Navy
Federal's products and services * Ensure cash and other negotiable
instruments are handled properly* Identify opportunities to cross
service products and increase product penetration* Perform
platform-banking functions* Assist level I team members* Understand
and comply with federal and other regulations relating to financial
products and services* May assist with Branch Office vault opening,
closing and balancing procedures* May serve as a Branch Office
and/or ATM vault custodian* Perform other duties as
assignedQualifications * May be required to participate and
complete specialized training (in Business Services, IRA, MLO,
notary, etc.), per business need* Ability to work independently and
in a team environment* Working knowledge of savings and checking
products, accounts, and services* Effective active listening skills
to accurately respond to inquiries and account requests* Effective
organizational, planning and time management skills* Effective
research, analytical, and problem-solving skills* Effective skill
building effective relationships through rapport, trust, diplomacy,
and tact* Effective skill exercising initiative and using good
judgment to make sound decisions* Effective skill maintaining
composure in a high production and changing environment* Effective
skill navigating multiple screens and PC applications and adapting
to new technologies* Effective skill performing mathematical
calculations and working accurately with numbers* Effective verbal
and written communication skillsDesired Qualifications* Experience
in member/customer service preferably in a call center, retail
banking or financial institution* Experience in working in a credit
union environmentHours: Available Monday - Saturday: hours based on
business needs. Location: 1125 South Tower Road, Aurora, CO
80017Based upon business needs, this position may require working
at or transferring permanently to neighboring branches within a
reasonable commuting distance.Salary Range: $21.00 - $24.50
hourlyNavy Federal Credit Union assesses market data to establish
salary ranges that enable us to remain competitive. Within this
range, pay will be determined based on factors such as individual
qualifications, location, and market position.Posting End Date:
5/17/2023Job postings are subject to close early or extend out
longer than the anticipated closing data at the hiring team's
discretion based on qualified applicant volume.
Keywords: Navy Federal Credit Union, Aurora , Member Service Representative (Full-Time) - Aurora CO, Sales , Aurora, Colorado
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