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Customer Service Representative

Company: Careerbuilder-US
Location: Aurora
Posted on: March 10, 2023

Job Description:

About Us Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed. What Success Looks Like In 3 month Knowledge and understanding of all systems used in Client Services. Listen to incoming calls Perform outbound calls / training Perform outbound communication through email / training Handle incoming calls with guidance What You'll Be Doing Assuring the accurate and timely handling of client and member calls with total follow through Providing excellent customer service Answering client and provider questions including, but not limited to claims payment, status and coverage information Interpreting client health plan protocol Backup to the claims processing area by assisting with reports and workflow queues as assigned Check tracer documentation Maintaining accurate and complete call documentation Maintaining high level of professionalism Returning incoming calls Other duties as assigned What'll You Get The chance to work on a tight-knit team, that is supportive of one another A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development The Salary Range for this job is $31 - $33/hour, depending on your experience level and language skills

Keywords: Careerbuilder-US, Aurora , Customer Service Representative, Sales , Aurora, Colorado

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