Customer Service Representative
Company: Careerbuilder-US
Location: Aurora
Posted on: March 10, 2023
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Job Description:
About Us Our Customer Service Representatives are responsible
for answering the phones in a timely manner, being a skilled
problem solver, have the ability to work well with others along
with meeting set quality standards. Be courteous and professional
while providing information to callers. Plus additional projects
and assistance with mailing projects as needed. What Success Looks
Like In 3 month Knowledge and understanding of all systems used in
Client Services. Listen to incoming calls Perform outbound calls /
training Perform outbound communication through email / training
Handle incoming calls with guidance What You'll Be Doing Assuring
the accurate and timely handling of client and member calls with
total follow through Providing excellent customer service Answering
client and provider questions including, but not limited to claims
payment, status and coverage information Interpreting client health
plan protocol Backup to the claims processing area by assisting
with reports and workflow queues as assigned Check tracer
documentation Maintaining accurate and complete call documentation
Maintaining high level of professionalism Returning incoming calls
Other duties as assigned What'll You Get The chance to work on a
tight-knit team, that is supportive of one another A flexible,
remote friendly company with personality and heart Employee driven
programs and initiatives for personal and professional development
The Salary Range for this job is $31 - $33/hour, depending on your
experience level and language skills
Keywords: Careerbuilder-US, Aurora , Customer Service Representative, Sales , Aurora, Colorado
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