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Concrete Quality Control Customer Service Representative

Company: BURNCO Colorado, LLC
Location: Aurora
Posted on: November 26, 2022

Job Description:

Job Purpose
The purpose of this job is to provide premier customer service by assisting with quality control support

  • Evaluate and address all aspects of job site safety for BURNCO employees
  • Perform job site checks prior to large technical pours, evaluate logistics based on pour schedule demands with Customer/Sales Team
  • Conduct pre-pour job walks as needed
  • Communicate with Production/Sales on when/where a jobsite/pour needs special attention
  • Act as a liaison between Sales, Customers, Batch Plants, and Drivers
  • Act as lead technician on Suntec slab pours
  • Report any problems (potential/incipient/current) with jobsite/contractor to proper department
  • Communicate with Quality Control Foreman and Quality Control Manager when special scheduling is needed
  • Ensure project contractors and employees are performing concrete testing that is ASTM/ACI compliant
  • Document any relevant information and send to the Quality Control Foreman and Quality Control Manager as needed
  • Attend preconstruction meetings
  • Other duties as assigned

    Key Accountabilities
    The primary areas of responsibility include:

    • Customer Relations
    • Quality Control

      Required Knowledge, Skills, and Abilities

      • Ability to maintain proper attendance while working irregular hours and frequent overtime, includes Saturday shifts
      • Detail-oriented
      • Strong mathematical and computer skills
      • Excellent customer service and communication skills (both verbal and written)
      • Ability to multi-task efficiently in a deadline oriented working environment
      • Must be fluent in English

        Education and Experience

        • High School Diploma or GED equivalent preferred
        • At least one-year customer service experience or quality control in the concrete industry and/or ready-mix industry

          Travel Requirement

          • 100% of the time to plant locations

            Rate or Range: - $20-$25/hr
            Bonus Eligibility: Hour Bank

Keywords: BURNCO Colorado, LLC, Aurora , Concrete Quality Control Customer Service Representative, Sales , Aurora, Colorado

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