AuroraRecruiter Since 2001
the smart solution for Aurora jobs

NIGHT GUEST SERVICE REPRESENTATIVE

Company: WoodSpring Suites Denver Aurora
Location: Aurora
Posted on: April 10, 2021

Job Description:

Nationwide Hotel Management Company, LLC. (NHMC) is a full-service hotel management company specializing in the economy and select service segments of the hospitality industry, with services focused on the extended stay segment. NHMC has been recognized as one of the 30 Top Hotel Companies by Hotel Management magazine. With over 120 hotels under management throughout the United States, NHMC is one of the country's largest hotel management companies, and largest within the Choice Hotels family of brands. Founded in 2003 and reorganized in 2018 NHMC is based in Wichita, Kansas. With "People First" as it's guiding principle, the company has over 1,150 associates and growing. Please visit www.nationwidehmc.com to learn more about our organization and to view additional career opportunities. This position is located at a WoodSpring Suites Hotel.

Benefits

Part-time employees are eligible for both Traditional and Roth 401K with up to a 4% company match.

Position Summary

This position is an on-site position. An on-site employee is defined as an employee who is offered a room as part of their employment and who is regularly on the overnight on-call schedule. Night GSR employees are not required to live on-site, it is optional. On-site employees are regularly on-call to respond to after-hours check-ins, guest lockouts, cleaning needs, or emergencies at the hotel. During the hours that an employee is on-call, they are not required to be at the property but must respond to all on-call needs within 30 minutes.

Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.

Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready. Responds to all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to after hour on-call needs during overnight hours that the hotel lobby is closed including guest lockouts, guest relation issues, emergency situations, and late check-ins.

Position Type and Expected Hours of Work

It is a requirement of this position to take overnight call. Weekends are mandatory.

Required Education and Experience


-High school diploma or equivalent.
-Prior guest service experience preferred.
-Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
-Excellent oral and written communication skills.
-Friendly, cooperative manner and patience in dealing with customers and staff.
-Must maintain a professional appearance and demeanor.
-Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.
-Strong organizational time management skills and problem-solving skills.
Pay Range - $12.00-$14.50

Bonus

Eligible for bonus based on hotel guest satisfaction survey result scores, passing quality inspections, and for employees who aide the hotel in sales program.

To review the full job description, click on the attachment below.

Keywords: WoodSpring Suites Denver Aurora, Aurora , NIGHT GUEST SERVICE REPRESENTATIVE, Sales , Aurora, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Entry-Level Sales
Description: If you--------re exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed (more...)
Company: Platinum Supplemental Insurance
Location: Divide
Posted on: 04/13/2021

Licensed Medicare Insurance Agent? Be your own boss with Assurance!
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Evans
Posted on: 04/13/2021

Part Time Weekend and Nights Salesperson
Description: Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, (more...)
Company: Advance Auto Parts
Location: Lakewood
Posted on: 04/13/2021


Customer Service/Sales
Description: Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn (more...)
Company: The Home Depot
Location: Evergreen
Posted on: 04/13/2021

ASSURANCE Independent Agents: Licensed Medicare Insurance Agent - Make Bank
Description: Job DescriptionConsidered
Company: ASSURANCE Independent Agents
Location: Manitou Springs
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - Daily Direct Deposit
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Westminster
Posted on: 04/13/2021

Licensed Insurance Sales Representative
Description: Grow your career without limits. Are you a self-starter Become a commission-only Allstate Sales Agent and enjoy unlimited earning potential with no capital required.As an Allstate Sales Agent, you will (more...)
Company: Allstate
Location: Denver
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - Massive Marketing Spend to Generate Leads for You
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Monument
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - State of the Art Lead Management Platform
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Evergreen
Posted on: 04/13/2021

Entry-Level Sales
Description: If you--------re exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed (more...)
Company: Platinum Supplemental Insurance
Location: Kersey
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Aurora RSS job feeds