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Help Desk Analyst

Company: Amazing Care Home Health Services
Location: Aurora
Posted on: November 23, 2021

Job Description:

Job descriptionWe are looking for a very strong desktop support person to join the Amazing Care Team.Strong Customer Service focusProcesses and prioritizes work requests and escalations in a timely and efficient manner.Performs routine troubleshooting and maintenance (by either phone or dispatch) on computers, monitors, peripherals, software; installation, repair, and upgrade of software within the organization including but not limited to software applications and business suites, operating systems, drivers, and utilitiesDeploys new equipment and all operating software. (Mac and PC's).Performs basic account maintenance and troubleshooting.Provides end user customer support to assist end users with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades.Technical support and troubleshooting of Windows workstations, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity.Maintains a current and accurate inventory of all devices at all times.Maintains accurate and current documentation on process, procedure and infrastructure.Detail oriented - gets it right the first timeAble to lift and move 25 pounds repeatedlyPerform other duties as assignedParticipates in the on-call rotationQualificationsBachelor's Degree in related field or 2 years of relevant work experience with relevant industry certifications or the equivalent combination of education and experienceA+ CertificationWindows, Apple, etc. certifications a plusPrevious experience in the IT field requiredHigh degree of professionalism and integrityVery strong organizational skillsExcellent verbal and written communication skillsExcellent time management skills with the ability to manage multiple tasks simultaneously and meet deadlinesExcellent interpersonal, facilitation, consensus building and conflict resolution skillsStrong analytical skillsExperience with Microsoft Active Directory Administration - fundamental tasks such as password resets, computer join/disjoin, group membership add/removeMicrosoft Office 365 experienceVoIP experience plusNetwork experience plusJob Type: Full-timePay: From $23.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Help desk: 2 years (Preferred)A+ Certification: 1 year (Preferred)Work Location: One location

Keywords: Amazing Care Home Health Services, Aurora , Help Desk Analyst, Professions , Aurora, Colorado

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