Field Support Technician
Company: Growlink
Location: Aurora
Posted on: February 19, 2021
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Job Description:
Company Description: Growlink is a leading provider of data
driven farm automation and networking systems for greenhouse and
indoor vertical farming. Growlink builds tightly integrated
hardware and software to power the future of farming. Agriculture
technology, Agtech, is changing the way farmers work, using data,
the Internet of Things, and Artificial Intelligence. Our mission is
to make these innovations easier and more accessible to create a
future with greater opportunity and sustainability. Growlink is
focused on building an employee focused company that provides great
products and services to our clients. You can visit us at
growlink.com. Job Description A Field Technician and Support
Engineer is an important role at Growlink. Our Production,
Installation and Client Success Teams work together to insure our
clients are completely satisfied. The job includes traveling to
customer sites to install our products in their greenhouses or
indoor grow rooms and integrate them with existing systems.
Required skills include low-voltage wiring, basic plumbing and
wireless networking. We will train thoroughly on our hardware and
software products. Field Technicians must be mobile device and
computer savvy for programming and training customers on how to use
our platform.Position involves a travel as well as office time for
production support and technical support. Applicants must be
available to travel throughout the US and Canada. (Passport is
required.) Typical installs take one to three days.APPLICANTS
SHOULD BE FAMILIAR WITH EITHER INDOOR AGRICULTURE/GREENHOUSES OR
THE CANNABIS CULTIVATION INDUSTRY. They should be extremely
organized, friendly with customers and motivated to work hard in a
fast-paced environment. They must be willing to troubleshoot job
site issues, problem solve on the fly, and remain calm under
pressure. Our solutions are custom and every job has different
challenges to overcome. They will be the public face of our company
and must maintain a professional appearance and have a great
attitude.The Support Engineer portion of the job derives naturally
from the Field Technician skill set and is an integral part of our
Client Success team. When not in the field our technicians rotate
through the Client Support queue to help resolve support tickets
and client inquiries. We are fanatical about supporting our clients
and all employees play a role in providing support. Additionally,
aesthetics are as important as functionality with our products. Our
customers are proud to have our systems in their facilities and
they must be cleanly and professionally installed. Wiring and
plumbing should both work well and be pleasing to look at. (Please
provide photos of wiring jobs you have performed.) Essential Duties
and Responsibilities:-- Travel to clients' sites to install
Growlink hardware and software -- Build relationships with client
employees and contractors to provision our product-- Work quickly,
efficiently and accurately to assure a successful installation--
Troubleshooting issues as they arise -- Professionalism in every
activity-- Proactively communicate information across all internal
and external partners.-- Update Growlink Systems (Hubspot, MS
Teams, Knowledge Base) daily-- Answer client support calls, emails
and tickets quickly and thoroughly-- Collaborate with Production,
Install and Client Success teams Requirements:-- Proven experience
installing agricultural and/or cannabis grow systems and
technologies-- Track record of satisfied client engagements--
Experience working with MS Teams, Hubspot, Ladder Drawings, and CAD
Drawings.-- Computer competency - MS Word, PowerPoint and Excel--
Strong communication, social intelligence and interpersonal skills.
Phone, Email, Text, Video. -- Self motivated and driven-- BA/BS
degree or equivalent. Mechanical Engineering, Electrical
Engineering, Agricultural Engineering are pluses-- Travel 25-50%
Job Type: Full-time
Keywords: Growlink, Aurora , Field Support Technician, Professions , Aurora, Colorado
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