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Patient Intake & Scheduling Assistant

Company: University of Colorado
Location: Aurora
Posted on: September 19, 2023

Job Description:

Patient Intake & Scheduling Assistant - 31173 Classified Staff
University of Colorado Anschutz Medical Campus
Department: School of Dental Medicine
Job Title: Patient Intake & Scheduling Assistant (Administrative Assistant I)
Position: #768402 - Requisition: #31173
Job Summary:
The School of Dental Medicine has an opening for a full-time, State Classified Patient Intake & Scheduling Assistant position.
The position exists to manage and operate the information and reception areas of the dental clinics. The position will;
- Triage and direct phone calls and walk-in inquiries, and facilitate efficient and professional patient, student, faculty interaction.
- Greet and register new patients in electronic health record system.
- Schedule appointments for students through electronic health record system.
- Screen new patients by having discussion of student providers and faculty supervision, time commitment, and financial responsibilities.
- Schedule appointments, confirm information, and accept payments.
Key Responsibilities:
Front Desk Reception/Phones/Virtual Communication - 80%
- Greet and assist virtual, phone and walk-in customers.
- Page students, staff and faculty and takes messages as necessary
- Provide exceptional customer service to the 250+ patients seen daily.
- Answer all incoming calls and disseminate appropriately to the correct person or department.
- Handle patient inquiries and provide information regarding dental school policies.
Patient Check-In/Check-Out, Scheduling/Payment - 20%
- Greet patients and monitor patient check-in and check-out.
- Maintain and retrieve confidential patient records including updating patient information and signatures.
- Understand school financial policies.
- Register new patients in electronic health records.
- Work with faculty, students, coordinators and other staff in solving scheduling and/or billing issues.
- Verify financial information and notify patient if payment is due.
- Accept payments from patients for planned, in process, or completed treatment.
- Facilitates efficient, professional, and confidential patient/student/faculty interaction.
- Facilitate the release of dental records for requesting patients, legal and/or private dental practices.
Why Join Us:
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: ( .
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis.
Minimum Qualifications:

  • At least one (1) year of general clerical experience.

    Applicants must meet minimum qualifications at the time of hire.
    College or university course work may substitute for the experience on a year-for-year basis.
    Preferred Qualifications:

    • Experience working with faculty, staff, and students in a higher education environment

    • Experience working at the University of Colorado, Anschutz Medical Campus.

    • Experience working in a dental or medical office environment

    • Bilingual in English and Spanish

      Knowledge, Skills, and Abilities:

      • Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminology

      • Knowledge of principles and processes for providing exceptional customer services.

      • Punctuality and a focus on maintaining a high degree of professionalism with colleagues, patients, and visitors to the School.

      • Knowledge of electronic health record system.

      • Knowledge of teleconferencing software (i.e. Zoom).

      • Ability to efficiently organize, multi-task, and prioritize duties and tasks.

      • Ability to work in a fast-paced, high volume environment.

      • Excellent verbal and written communications skills.

      • Excellent interpersonal skills

      • Proficient computer skills.

      • Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.

      • Ability to handle sensitive matters that require discretion and confidentiality.

        Conditions of Employment:

        • Must be a resident of Colorado at the time of application

          How to Apply:
          For full consideration, please submit the following document(s):

        • A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

        • Curriculum vitae / Resume

        • Three to five professional references including name, address, phone number (mobile number if appropriate), and email address

          Questions should be directed to: Sean McBride, (
          Screening of Applications Begins:
          Application deadline is September 28 th , 2023
          Anticipated Pay Range:
          The starting salary range ( or hiring range ) for this position has been established as $36,118 - $41,897 per year.
          The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.
          Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
          Total Compensation Calculator: (
          ADA Statement:
          The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at ( ---.
          Background Check Statement:
          The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
          Vaccination Statement:
          CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases ( . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program ( .
          The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty, and staff of diverse backgrounds.
          Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. ( For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: Preferred Qualifications Application Review based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the comparative analysis. Search Committee Interview based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above. Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: APPLICATION DEADLINE: This announcement is open until September 28th, 2023. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.
          Job Category : Administrative Support and Related
          Primary Location : Aurora Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 20435 - SDM-Dental Clinic Compreh Care
          Schedule : Full-time
          Posting Date : Sep 14, 2023
          Unposting Date : Sep 29, 2023, 5:59:00 AM Posting Contact Name: Sean McBride Posting Contact Email: ( Position Number: 00768402
          Copyright 2022 Inc. All rights reserved.
          Posted by the FREE value-added recruitment advertising agency (
          The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

Keywords: University of Colorado, Aurora , Patient Intake & Scheduling Assistant, Other , Aurora, Colorado

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