Patient Intake & Scheduling Assistant
Company: University of Colorado
Location: Aurora
Posted on: September 19, 2023
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Job Description:
Patient Intake & Scheduling Assistant - 31173 Classified
Staff
Description
University of Colorado Anschutz Medical Campus
Department: School of Dental Medicine
Job Title: Patient Intake & Scheduling Assistant (Administrative
Assistant I)
Position: #768402 - Requisition: #31173
Job Summary:
The School of Dental Medicine has an opening for a full-time, State
Classified Patient Intake & Scheduling Assistant position.
The position exists to manage and operate the information and
reception areas of the dental clinics. The position will;
- Triage and direct phone calls and walk-in inquiries, and
facilitate efficient and professional patient, student, faculty
interaction.
- Greet and register new patients in electronic health record
system.
- Schedule appointments for students through electronic health
record system.
- Screen new patients by having discussion of student providers and
faculty supervision, time commitment, and financial
responsibilities.
- Schedule appointments, confirm information, and accept
payments.
Key Responsibilities:
Front Desk Reception/Phones/Virtual Communication - 80%
- Greet and assist virtual, phone and walk-in customers.
- Page students, staff and faculty and takes messages as
necessary
- Provide exceptional customer service to the 250+ patients seen
daily.
- Answer all incoming calls and disseminate appropriately to the
correct person or department.
- Handle patient inquiries and provide information regarding dental
school policies.
Patient Check-In/Check-Out, Scheduling/Payment - 20%
- Greet patients and monitor patient check-in and check-out.
- Maintain and retrieve confidential patient records including
updating patient information and signatures.
- Understand school financial policies.
- Register new patients in electronic health records.
- Work with faculty, students, coordinators and other staff in
solving scheduling and/or billing issues.
- Verify financial information and notify patient if payment is
due.
- Accept payments from patients for planned, in process, or
completed treatment.
- Facilitates efficient, professional, and confidential
patient/student/faculty interaction.
- Facilitate the release of dental records for requesting patients,
legal and/or private dental practices.
Why Join Us:
The University of Colorado offers a comprehensive benefits package
that includes health insurance, life insurance, retirement plans,
tuition benefits, ECO pass, paid time off - vacation, sick, and
holidays and more. To see what benefits are available, please
visit: https://www.cu.edu/employee-services/benefits-wellness
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=https://www.cu.edu/employee-services/benefits-wellness)
.
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to
recruiting and supporting a diverse student body, faculty, and
administrative staff. The university strives to promote a culture
of inclusiveness, respect, communication and understanding. We
encourage applications from women, ethnic minorities, persons with
disabilities, persons within the LGBTQ+ community and all veterans.
The University of Colorado is committed to diversity and equality
in education and employment.
Qualifications:
Please make sure to include the following in your resume: job
title, duties, months and years employed, and average hours per
week worked as minimum experience is calculated on a 40 hour/week
basis.
Minimum Qualifications:
Applicants must meet minimum qualifications at the time of
hire.
College or university course work may substitute for the experience
on a year-for-year basis.
Preferred Qualifications:
Experience working with faculty, staff, and students in a higher
education environment
Experience working at the University of Colorado, Anschutz Medical
Campus.
Experience working in a dental or medical office environment
Bilingual in English and Spanish
Knowledge, Skills, and Abilities:
Knowledge of administrative and clerical procedures and systems
such as word processing, spreadsheets, managing files and records,
designing forms, and other office procedures and terminology
Knowledge of principles and processes for providing exceptional
customer services.
Punctuality and a focus on maintaining a high degree of
professionalism with colleagues, patients, and visitors to the
School.
Knowledge of electronic health record system.
Knowledge of teleconferencing software (i.e. Zoom).
Ability to efficiently organize, multi-task, and prioritize duties
and tasks.
Ability to work in a fast-paced, high volume environment.
Excellent verbal and written communications skills.
Excellent interpersonal skills
Proficient computer skills.
Ability to interpret and follow complex rules, regulations,
policies, procedures, and guidelines.
Ability to handle sensitive matters that require discretion and
confidentiality.
Conditions of Employment:
How to Apply:
For full consideration, please submit the following
document(s):
A letter of interest describing relevant job experiences as they
relate to listed job qualifications and interest in the
position
Curriculum vitae / Resume
Three to five professional references including name, address,
phone number (mobile number if appropriate), and email address
Questions should be directed to: Sean McBride,
sean.m.mcbride@cuanschutz.edu
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=sean.m.mcbride@cuanschutz.edu)
Screening of Applications Begins:
Application deadline is September 28 th , 2023
Anticipated Pay Range:
The starting salary range ( or hiring range ) for this position has
been established as $36,118 - $41,897 per year.
The above hiring range represents the University's good faith and
reasonable estimate of the range of possible compensation at the
time of posting. This position may be eligible for overtime
compensation depending on the level.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans
and retirement contributions that add to your bottom line.
Total Compensation Calculator: http://www.cu.edu/node/153125
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=http://www.cu.edu/node/153125)
ADA Statement:
The University will provide reasonable accommodations to applicants
with disabilities throughout the employment application process. To
request an accommodation pursuant to the Americans with
Disabilities Act, please contact the Human Resources ADA
Coordinator at hr.adacoordinator@ucdenver.edu
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=hr.adacoordinator@ucdenver.edu)
---.
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to
ensuring a safe and secure environment for our faculty, staff,
students, and visitors. To assist in achieving that goal, we
conduct background investigations for all prospective
employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19
virus and other vaccine preventable diseases
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf)
. If you work, visit, or volunteer in healthcare facilities or
clinics operated by our affiliated hospital or clinical partners or
by CU Anschutz, you will be required to comply with the vaccination
and medical surveillance policies of the facilities or clinics
where you work, visit, or volunteer, respectively. In addition, if
you work in certain research areas or perform certain safety
sensitive job duties, you must enroll in the occupational health
medical surveillance program
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment)
.
The University of Colorado seeks individuals with demonstrated
commitment to creating an inclusive learning and working
environment. We value the ability to engage effectively with
students, faculty, and staff of diverse backgrounds.
Special Instructions to Applicants: Classified Staff positions have
specific application requirements: Submit all required documents
indicated in this posting. Include a current email address as
communication is electronic-based. Failure to complete a timely
application may result in the rejection of your application.
Applications MUST be completed in their entirety, including job
title, duties, months and years employed, and hours per week worked
as minimum experience is calculated on a 40 hour/week basis.
Address qualifications, competencies and preferred qualifications
in your application, as these along with previous work experience
will be used to assess competencies. Answers will be verified
against your application and may be checked with references. False
information could lead to your removal from the hiring process.
Click here to view Veteran and other General Information regarding
Classified Staff positions.
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants)
For those who meet minimum qualifications, the comparative analysis
process will include one or all of the following: Preferred
Qualifications Application Review based on the preferred
qualifications listed in the posting. (Candidates will be evaluated
and rated against the preferred qualifications based on information
submitted within their application materials). Note: Candidates are
not physically present for this portion of the comparative
analysis. Search Committee Interview based on the job requirements,
preferred qualifications and competencies listed in the posting.
(Candidates will be evaluated, scored and ranked based on oral
responses). You will be notified via email if the comparative
analysis process changes or includes additional assessment tools
other than those listed above. Application Materials Required:
Cover Letter, Resume/CV, List of References Application Materials
Instructions: APPLICATION DEADLINE: This announcement is open until
September 28th, 2023. To apply, please submit the following
materials to this posting: A cover letter and resume that
specifically addresses the job requirements and outlines
qualifications. Your resume MUST include job title, duties, months
and years employed, and average hours per week worked as minimum
experience is calculated on a 40 hour/week basis. Resumes are part
of the comparative analysis (selection process) and will be used as
part or all of the comparative analysis process to rank
candidates.
Job Category : Administrative Support and Related
Primary Location : Aurora Department: U0001 -- DENVER & ANSCHUTZ
MED CAMPUS - 20435 - SDM-Dental Clinic Compreh Care
Schedule : Full-time
Posting Date : Sep 14, 2023
Unposting Date : Sep 29, 2023, 5:59:00 AM Posting Contact Name:
Sean McBride Posting Contact Email: sean.m.mcbride@cuanschutz.edu
(https://apptrkr.com/get_redirect.php?id=4599986&targetURL=sean.m.mcbride@cuanschutz.edu)
Position Number: 00768402
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The University of Colorado does not discriminate on the basis of
race, color, national origin, sex, age, pregnancy, disability,
creed, religion, sexual orientation, gender identity, gender
expression, veteran status, political affiliation, or political
philosophy. All qualified individuals are encouraged to apply.
Keywords: University of Colorado, Aurora , Patient Intake & Scheduling Assistant, Other , Aurora, Colorado
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