Contact Center Rep Associate
Company: UCHealth
Location: Aurora
Posted on: May 27, 2023
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Job Description:
Description
This position has the potential to be fully remote once training
has been completed and metrics are being met. Must reside in State
of Colorado at time of hire.
Summary:
Registers patients, schedules appointments, procedures and testing.
May obtain referral or insurance information, verify guarantor
information, quote co-pay, coinsurance, and self-pay rates to
patients. Provides efficient flow of clinical and non-clinical
information via phone in a call center setting.
Work Schedule: Full Time Days
Responsibilities:
Performs patient registration and scheduling functions. Obtains
insurance and demographic information. Proficient in 1
Campaign.
Obtains and verifies referral or insurance
authorization/pre-certification approvals from health plan or
primary care physician office. Explains financial requirements to
patients or responsible party, quoting co-pay, self -pay and
co-insurance as required.
Ensures communication services for hearing impaired and non-English
speaking patients are initiated. Educates patients on the My Health
Connection tool. Ensures accuracy of information given to patients
and colleagues.
Expedites information from staff to management. Works with staff
from other clinics to gather information and trains staff on
scheduling. Collaborates with staff from other departments to
improve overall patient experience. Appropriately escalates calls
as need arises.
Within scope of job, requires critical thinking skills, decisive
judgement and the ability to work with minimal supervision. Must be
able to work in a fast-paced environment and take appropriate
action.
Requirements:
Credentials:
Other information:
Minimum Required Education: High School diploma or GED. Preferred:
Bachelor's degree.
Required Licensure/Certification: None required.
Minimum Experience: None required.
IF APPLICABLE: Are you a RN New Grad? Visit
https://www.uchealth.org/professionals/residencies/ to find out
about our exciting New Grad opportunities!
The pay range for this position is: $19.100000 - $24.830000 / hour.
Pay is dependent on applicant's relevant experience.
UCHealth offers a Five Year Incentive Bonus to recognize employee's
contributions to our success in quality, patient experience,
organizational growth, financial goals, and tenure with UCHealth.
The bonus accumulates annually each October and is paid out in
October following completion of five years' employment.
UCHealth offers their employees a competitive and comprehensive
total rewards package:
Full medical, dental and vision coverage
Retirement plans to include pension plan and 403(b) matching
Paid time off. Start your employment at UCHealth with PTO in your
bank
Employer-paid life and disability insurance with additional buy-up
coverage options
Tuition and continuing education reimbursement
Wellness benefits
5 year incentive bonus
Full suite of voluntary benefits such as identity theft protection
and pet insurance
Education benefits for employees, including the opportunity to be
eligible for 100% of tuition, books and fees paid for by UCHealth
for specific educational degrees. Other programs may also qualify
for up to $5,250 pre-paid by UCHealth or in the form of tuition
reimbursement each calendar year
Loan Repayment:
UCHealth is a qualifying employer for the federal Public Service
Loan Forgiveness (PSLF) program!
UCHealth provides employees with free assistance navigating the
PSLF program to submit their federal student loans for forgiveness
through Savi.
At UCHealth, we do things differently
We believe in something different: a focus on the individuality of
every person. In big ways and small, we exist to improve the
extraordinary lives of all those we serve. As Colorado's largest
and most innovative health care system, we as a team deliver on the
commitment to provide the best possible experience for our patients
and their families. We foster a true human connection and give
people the freedom to live extraordinary lives. A career at
UCHealth is more than a job, it's a passion.
Going beyond quality requires the perfect balance of talent,
integrity, drive and intellectual curiosity. We are looking for
individuals who recognize, like us, that the world of medicine is
ever-changing and are motivated to do what is right, not what is
easy. We support creativity and curiosity so that each of us can
find the extraordinary qualities within ourselves. At UCHealth,
we'll do everything in our power to make sure you grow and have a
meaningful career. There's no limits to your potential here.
Be Extraordinary. Join Us Today!
UCHealth recognizes and appreciates the rich array of talents and
perspectives that equal employment and diversity can offer our
institution. As an affirmative action/equal opportunity employer,
UCHealth is committed to making all employment decisions based on
valid requirements. No applicant shall be discriminated against in
any terms, conditions or privileges of employment or otherwise be
discriminated against because of the individual's race, creed,
color, religion, gender, national origin or ancestry, age, mental
or physical disability, sexual orientation, gender identity,
transgender status, genetic information or veteran status. UCHealth
does not discriminate against any "qualified applicant with a
disability" as defined under the Americans with Disabilities Act
and will make reasonable accommodations, when they do not impose an
undue hardship on the organization.
Keywords: UCHealth, Aurora , Contact Center Rep Associate, Other , Aurora, Colorado
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