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Contact Center Rep Associate

Company: UCHealth
Location: Aurora
Posted on: May 27, 2023

Job Description:

This position has the potential to be fully remote once training has been completed and metrics are being met. Must reside in State of Colorado at time of hire.
Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance information, verify guarantor information, quote co-pay, coinsurance, and self-pay rates to patients. Provides efficient flow of clinical and non-clinical information via phone in a call center setting.
Work Schedule: Full Time Days
Performs patient registration and scheduling functions. Obtains insurance and demographic information. Proficient in 1 Campaign.
Obtains and verifies referral or insurance authorization/pre-certification approvals from health plan or primary care physician office. Explains financial requirements to patients or responsible party, quoting co-pay, self -pay and co-insurance as required.
Ensures communication services for hearing impaired and non-English speaking patients are initiated. Educates patients on the My Health Connection tool. Ensures accuracy of information given to patients and colleagues.
Expedites information from staff to management. Works with staff from other clinics to gather information and trains staff on scheduling. Collaborates with staff from other departments to improve overall patient experience. Appropriately escalates calls as need arises.
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

  • Credentials:

  • Other information:

    Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree.
    Required Licensure/Certification: None required.
    Minimum Experience: None required.

    • IF APPLICABLE: BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire. All life support certification cards must be issued by either the American Heart Association or the American Red Cross CPR for the Professional Rescuer. (American Red Cross for the Professional Rescuer is only good upon hire and all renewals will need to be through an American Heart Association sanctioned course.)

      IF APPLICABLE: Are you a RN New Grad? Visit to find out about our exciting New Grad opportunities!
      The pay range for this position is: $19.100000 - $24.830000 / hour. Pay is dependent on applicant's relevant experience.
      UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.
      UCHealth offers their employees a competitive and comprehensive total rewards package:

      • Full medical, dental and vision coverage

      • Retirement plans to include pension plan and 403(b) matching

      • Paid time off. Start your employment at UCHealth with PTO in your bank

      • Employer-paid life and disability insurance with additional buy-up coverage options

      • Tuition and continuing education reimbursement

      • Wellness benefits

      • 5 year incentive bonus

      • Full suite of voluntary benefits such as identity theft protection and pet insurance

      • Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year

        Loan Repayment:
        UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
        UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
        At UCHealth, we do things differently
        We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.
        Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.
        Be Extraordinary. Join Us Today!
        UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

Keywords: UCHealth, Aurora , Contact Center Rep Associate, Other , Aurora, Colorado

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