Patient Coordinator
Company: The Shandy Clinic
Location: Aurora
Posted on: January 27, 2023
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Job Description:
The reason The Shandy Clinic exist is to help every child reach
their full potential. We are proud to provide a multidisciplinary
approach by offering speech, occupational, and physical therapy, as
well as Applied Behavior Analysis (ABA) and ASD evaluations to our
clients and families. Shandy believes that our team makes us who we
are, and our culture sets us apart. We are committed to providing a
collaborative, supportive, and fun culture so that we can continue
to serve our families and our community. We are looking for
remarkable people to join our team and continue to help us unlock
the full potential of every child!Position Summary: The Patient
Coordinator is responsible for maintaining client schedules,
answering phones, and performing administrative responsibilities by
performing the duties listed below.Duties and
responsibilities:Responsible for maintaining the schedule.
Including scheduling follow-up appointments, reoccurring
appointments to authorization, scheduling re-evaluations as
necessary, and building out available time slots and admin
times.Greet families as they arrive. Collect any intake paperwork
or copays as necessary.Answer the phone for the clinic in a
professional manner. Cancel and reschedule appointments, transfer
calls, answer general questions, check voicemail and respond in a
timely manner.Make calls to patients. Call for therapist out of
office, therapist change, the clinic closed, or to fill
appointments as available.Track authorizations and schedules
accordingly. Notifies parents of expiring authorization and gives
supporting documents on steps to renew the authorization.Maintains
waiting room area. Keeps tidy and sanitizes as needed. Maintains
client comfort, including noise level, activity level, and
cleanliness.Updates any patient changes in charts. Notifies
appropriate departments of changes
(Billing/Authorizations)Maintains waitlist. Keeps updated wait list
and calls as openings/filler appointments become available.Tracks
patient attendance issues. Works with clinic manager to resolve
attendance issues.Files patient and therapist documents. Scans and
inputs child documents into their chart attachments.Converses
openly with a therapist about the schedule and makes adjustments
accordingly.Responds to company messenger and e-mails in a timely
mannerGives parents information or directs them to appropriate
places for programs including HBOT, Brain First, Handwriting
without Tears, and Feeding Group.Ensures patient confidentiality at
all times.Advocates for the patient at all times. Keep the patient
in mind at all times. Treats all families fairly and ethically when
scheduling and interacting.Performs other duties as
assignedEducation and experience:Minimum of a high-school
diplomaBachelor's Degree in a related field is preferredMedical
scheduling experience is strongly preferredPhysical
requirements:Prolonged periods of sitting at a desk and working on
a computerMust be able to lift up to 15 pounds at timesOffice
hours:Full-time, non-exempt, 40 hours/weekMonday - Thursday, 8:00
AM - 6:00 PMCompensation:$18.00 - $22.00 hour (additional
compensation based on experience)The Shandy Clinic is an
owner-operated organization, and serving our patients is at the
center of everything we do. We have been serving the Colorado
community since 2007 and have served over 5,000 families since the
start of 2021. We believe that our multi-disciplinary approach
drives better clinical outcomes and helps ensure success in the
home, classroom, and community. We are excited to share more about
our culture and learn more about your career goals!For more
information, please contact:Joe AnconaHiring ManagerPhone: Email:
The Shandy Clinic (lever.co)
Keywords: The Shandy Clinic, Aurora , Patient Coordinator, Other , Aurora, Colorado
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