IT Support

Company: Harvest Strategy Group
Location: Aurora
Posted on: January 26, 2023

Job Description:

Harvest Overview: Based in Englewood, at the foothills of Colorado's Rocky Mountains, Harvest Strategy Group is the nation's leading provider of end-to-end consumer debt collection management services. We hire the best and brightest to provide our clients with customized, national litigation and collection programs aimed at maximizing revenue on consumer receivables with enterprise-level audit, Compliance, and oversight. Harvest is small enough ( approx. 35 employees) for employees to make an impact, but large enough to offer a competitive compensation package and the opportunity to work with some of the nation's largest financial institutions. QUALIFICATIONS: High school diploma is required. College credit or degree desired. POSITION OVERVIEW: This position is responsible for the importing, exporting, and internal manipulation of incoming and outgoing EDI, ShareFile, CLS data elements, and related data components. Loading and validating client placement files. General help desk issues. POSITION RESPONSIBILITIES Job Duties Load, verify, and track placement files following company and client standards. Perform post-load validation checks and verifications. Update and modify existing client data as well as contact clients for missing data. Generate and maintain incoming and outgoing EDI data and file transfers between clients, vendors, third parties, and internal departments. Process daily incoming and outgoing EDI files. Daily incoming EDI files must be processed in a timely and accurate manner. Daily outgoing EDI files must be processed and distributed to appropriate receivers in an accurate and timely manner. Create and maintain detailed documentation on processes and procedures on Confluence related to loading files, EDI processes, data exports, and data importing. Keep all procedures updated promptly. Maintain/monitor CMSQL backups and QIT updates daily Research and resolve issues related to EDI transfers as needed, including but not limited to various vendor or internal rejects, manual client processes, and general EDI systems. Complete IT projects as needed. HSG maintains a list of ongoing IT-related projects in the Wrike ticketing system. This position is responsible for working with various people and departments to complete these projects by the scheduled due date. Report issues and problems to the department manager. PERSONALITY PROFILE & SKILLSET Organized: Must be a detail-oriented, well-organized individual who is disciplined and able to work with others and should have reminders or tasks set to ensure that all responsibilities are met on time. Self-directed: Able to prioritize responsibilities and manage time effectively. Must be able to organize workloads and work areas to maintain a high level of productivity. (When you know that something needs to be done, make sure it is done even if it is not your responsibility.) Communicative: Ability to articulate thoughts both orally and in writing. Understanding of principles surrounding the responsibilities above. Ability to communicate in a positive manner, even in uncomfortable conversations. Ability to listen and understand the concerns of others. (Very important that communication issues are shared with others involved and that any information needed is acquired.) Team player: Have a genuine interest in the success of the department and organization. Maintain good working relationships. Be flexible, tolerant, and understanding. Solution-oriented: Must use analytical and problem-solving skills daily. Be creative in overcoming problems. (Get input from others involved.) Technology: Independent ability to work within Microsoft Office products effectively and comfortable discussing needs with the IT department. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $45,000 - $50,000 Annual Bonus/Commission: Yes

Keywords: Harvest Strategy Group, Aurora , IT Support, Other , Aurora, Colorado