Dispatch Representative - Remote
Company: 2-10 Home Buyers Warranty
Location: Aurora
Posted on: January 18, 2023
Job Description:
Dispatch RepresentativeTargeted compensation: - $16/hrSalary
commensurate with experience and skill setWho we are:2-10 Home
Buyers Warranty is a leading home warranty provider in the U.S.;
serving the protection needs of new home builders and owners of new
and existing homes. Our mission is to improve the quality of
housing and the experience of homeownership. Founded in 1980 and
with a corporate office based in Denver, Colorado, we are an
industry leader protecting one out of every seven new homes in the
U.S. and continuing to grow our brand and expertise in the market.
-Please watch our 2-minute video to see what it's like to join our
team! - -What is the role and where can you add value?2-10 Home
Buyers Warranty is seeking a resourceful and personable individual
to join our Dispatch Team in the Contractor Relations Department.
When contractors are not available through the automatic dispatch
process, the Dispatch Representative researches, locates, and calls
contractors to service our warranty claims.Core Job
Responsibilities:
- Reviews claims for details needed to properly identify
potential contractors
- Identifies potential contractors and makes outgoing phone calls
to verify they can service a claim
- Dispatches Claims to contractors through the Dispatch
application
- Provide feedback to the Work Flow team regarding individual
contractor performance
- Answers incoming calls and e-mails from contractors
- Dispatches emergency service requests with a heightened sense
of urgency
- Researches and locates contractors through internet searches
while managing the "Inet" queue
- Verifies and validates contractors' account information and
insurance to ensure records are current, prior to dispatching a
work order to a contractor
- Ensures Customers receive service by dispatching claims to an
available in-network contractor, internet search results, or
explaining other options (e.g. "Out of Network")
- Effectively communicate Terms of Service and Service Standards
to homeowners and contractors, as needed.
- Manages individual and team task queues using established
processes, while meeting or exceeding established production
levels
- Defuses claim and work order situations with contractors and
homeowners in a professional manner
- Document and note all customer, contractor and supplier
interactions in a clear, concise and informative matter in the
claims management systems
- Other duties as assignedWhat skills and experience should you
bring to this role?
- High School Diploma or GED
- Excellent communication skills both verbal and written
- Ability to de-escalate contractors and homeowner
- Strong decision-making/problem solving skillsHere is what you
can expect when you join our team:
- A team first environment focused on our core Values of: "Do the
Right Thing, Grow Profitably, Pursue Excellence and Value
People"
- A comprehensive benefits package designed to increase your
health, your financial well-being and your future which includes:
medical, dental, vision and life insurance, a health savings and
flexible spending accounts, disability insurance, an employee
assistance program, 401k match plan and generous paid time off
plans2-10 Home Buyers Warranty is an Equal Opportunity EmployerAll
POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK
Keywords: 2-10 Home Buyers Warranty, Aurora , Dispatch Representative - Remote, Other , Aurora, Colorado
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