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Mining Technical Communicator

Company: Wagner Equipment Co.
Location: Aurora
Posted on: November 26, 2022

Job Description:

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.The Technical Communicator position supports the operation departments and external customers by serving as the technical expert on an assigned type of machinery/equipment in a manner that reflects the company's vision of working as "One Professional Team." This position is a liaison between the dealership and Caterpillar and manufactures' engineering for product problems and technical information, and solves critical product problems through diagnosis/repair, personal knowledge and experience, and engineering data. The Technical Communicator will be expected to apply his/her expertise in one of the following areas: agriculture, earthmoving, mining, power systems, compact construction equipment, on Hwy truck engines, or construction technology.Pay rate: $64,019.82 - $88,030.00 AnnuallyPay rate is dependent upon education & experience.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Provides failure analysis reports to dealership, Caterpillar, and customersCreates and distributes technical service related memosTracks and reports problems to Service, Sales, and manufacturersUtilizes Dealer Solution Network (DSN) for reporting Caterpillar product issuesServes as a liaison between Caterpillar engineering and Wagner Equipment CompanyAssists Service Managers in making customer, dealer, and manufacturer warranty policy settlement decisionsInvestigates, collects data, and communicates with business unit engineers and district representatives using established processesCommunicates effectively with internal and external customers, and manufacturers and engineersProvides primary technical support to internal customers (40% walk-in / 60% phone)Provides primary or secondary support to external customers (20%walk-in / 80% phone)Directs, coordinates, performs, and reports on test iron and field follow projects, failure and reusability analysis reporting, parts salvage recommendations, and participation in Partners in Quality programsInvestigates and reports on all accidents to the company and manufacturerCreates on-machine solutions through testing and researchAttends and participates in product improvement and technical conferencesOther duties as assigned by managerRequired Education and Experience:High School Diploma or GED5+ years administrative/clerical experience5+ years technical or mechanical (machine service/maintenance)Physical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingSedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 poundsData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeKnowledge of Caterpillar and Dealership WarrantyBasic knowledge of SOS reportsBasic understanding of blueprintsBasic knowledge of Microsoft Excel and PowerpointBasic knowledge of DBSIntermediate knowledge of Microsoft WordAdvanced knowledge of ET/SIS/SIS Web/STWProficient in reading schematicsProficient in ISO symbolsTravel Requirements:25% - 50%Work Environment:Noise: QuietIndoorsOther Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wagner Equipment Co., Aurora , Mining Technical Communicator, Other , Aurora, Colorado

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