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Member Support Specialist

Company: US Government Other Agencies and Independent Organ
Location: Aurora
Posted on: November 20, 2022

Job Description:

Summary



This position is located in the Department of the Chief Executive Officer, AmeriCorps National Civilian Community Corps (NCCC) in Aurora, CO.



Learn more about this agency



Help



Overview



* Accepting applications

* Open & closing dates



11/02/2022 to 11/17/2022





* Salary



$49,325 - $50,965 per year





* Pay scale & grade



NY 2





* Help



Location



1 vacancy in the following location:



* Aurora, CO









* Remote job



No





* Telework eligible



Yes-as determined by the agency policy. This is not a remote position.





* Travel Required



Occasional travel - You may be expected to travel for this position.





* Relocation expenses reimbursed



No





* Appointment type



Term - 4 Years Note: This appointment maybe extended for 1 additional year.





* Work schedule



Full-time -





* Service



Excepted





* Promotion potential



2





* Job family (Series)



0301 Miscellaneous Administration And Program





* Supervisory status



No





* Security clearance



Other





* Drug test



No





* Announcement number



AC-22-293-11707758





* Control number



686917800







Help



This job is open to



* Federal employees - Competitive service



Current or former competitive service federal employees.





* Federal employees - Excepted service



Current excepted service federal employees.





* Individuals with disabilities





* Military spouses





* Peace Corps & AmeriCorps Vista





* The public



U.S. Citizens, Nationals or those who owe allegiance to the U.S.





* Veterans







Clarification from the agency



US Citizens and Status Candidates



Help



Duties



AmeriCorps National Civilian Community Corps (NCCC) is a full-time, team based residential program for men and women ages 18 to 24. The program is designed to strengthen communities and develop leaders through direct, team-based national and community service.



Each of the 4 NCCC Regions handle from 300 to 700 Corps Members annually. Groups of Members arrive and depart 4 times during the year. The Member Support Specialist performs a wide variety of administrative activities in direct support of the Members. Activities include, but are not limited to: payroll, travel, health insurance, loan forbearance, and education awards. Primary duties include:



* Upon receipt of the master Member roster, verifies the number of expected Members and reports any deviation to Headquarters via the AmeriCorps Portal or email. Conducts Member training on the purpose and use of the AmeriCorps Portal. Activates Portal access for new Members and deactivates access for departing Members.

* Coordinates and monitors Member travel with the Agency's Travel Agent. Establishes the Regions shuttle schedules to transport Members from airports, train and bus stations to the Region and vice versa. Verifies travel arrangements made by the Travel Agent and functions as the Travel Agent liaison. As necessary, makes individual travel arrangements.

* Participates in new Member orientation and periodic informational conference calls. Conducts training for new Members on Loan Forbearance, Education Awards, Health benefits, Worker's Compensation, Living Allowance, and Childcare benefits. Helps Members complete required forms.

* Establishes and maintains hard copy and electronic Member files. Continually updates spreadsheets and/or the AmeriCorps Portal to confirm Member head count.

* Submits new Member information to the Health benefits provider; disseminates and collects health benefit identification cards. Ensures that the Health benefits provider is advised of departing Members.

* Provides instructions on how to submit claims for payment to various service providers, e.g., hospitals, physician's offices. Works with Members and providers to resolve unpaid claim issues.

* Serves as POC for banks or other financial institutions, and for Member matters regarding their stipend pay. Independently resolves routine issues.

* Produces a variety of reports, correspondence, and other documents.

* As required, coordinates Member fingerprinting to satisfy security requirements and may produce identification cards for Members.

* Supports Member exit process by ensuring that all identification and benefit cards and equipment are returned. Deactivates departing Member access in the AmeriCorps Portal.



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Requirements



Conditions of Employment



* You must be a United States Citizen

* A 2-year probationary period is required for new Federal employees and supervisors.

* Satisfactory completion of a background investigation.

* Must be telework ready.

* Merit Promotion and internal applicants must submit a SF-50 to verify Status and grade



Qualifications



Applicants must have one year of specialized experience (paid, unpaid, or volunteer work) comparable in scope and responsibility to at least the upper range of the NY-01 pay band, which would be at or equivalent to, the GS-06 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience must include all of the following:



1) Data entry into spreadsheets or databases and system monitoring,



2) Providing guidance concerning services such as employee benefits, loans, personnel records, etc.; and



3) Providing general administrative support for an organization like making travel arrangements, filing, and tracking documents.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience.Such experience must be clearly documented in the applicant's resume.



Education



If you are qualifying based on education alone, you must have one full year of graduate level education or superior academic achievement as defined by being in the upper third of your graduating class; or possessing a 3.0 GPA or higher over four years of education; or possessing a 3.5 GPA or higher during final 2 years of education. Such education must be from an accredited institution and demonstrate the knowledge, skills, and abilities necessary to perform the work. You must submit an unofficial copy of your college transcript. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. educational standards.You may also qualify based on a combination of education and experience, if applicable.



Additional information



Term Employment: This Term Appointment will initially be for a four-year period, but may be extended for an additional year. Should the need arise, this position may be made permanent without further competition.As a Term employee, you will not be covered be the agency's Interchange Agreement with the Office of Personnel Management, which allows for noncompetitive transfer from AmeriCorps to other agencies in the competitive service of the federal government.



Military Selective Service Act: If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.



Veteran's Preference: If you are claiming 5-point or 10-point veteran's preference, you must submit documentation described below in "Required Documents."



Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.



Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.



Read more



* Benefits



Help



A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.



Review our benefits



Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.







How You Will Be Evaluated



You will be evaluated for this job based on how well you meet the qualifications above.



Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:



* Customer Service

* Administrative Support

* Oral Communication



Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible.



Qualified applicants will be placed in one of the following three categories:



1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement.



2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions.



3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions.



NOTE: Status candidates will be considered under the provisions of the agency's Human Resources system which allows for:



1) Non-competitive referral of lateral candidates; and



2) The separation of status and non-status applicants for referral purposes.



Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Non-status candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See "Special Employment Consideration" below under "Other Information."



* Benefits



Help



A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.



Review our benefits



Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.





* Required Documents



As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.



* Resume showing relevant experience (cover letter optional);

* Unofficial transcript (if qualifying based on education):

* Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable;

* For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable;

* Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable



If you are relying on your education to meet qualification requirements:



Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.



Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.





* How to Apply



To apply for this position, you must complete the occupational questionnaire, which is available to preview here https://apply.usastaffing.gov/ViewQuestionnaire/11707758, along with submitting the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM Eastern Time on 11/17/2022.



* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

* To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the Agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

* To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.



Agency contact information



Charlene Alexander



Phone



000-000-0000



Email



calexander@cns.gov



Address



AmeriCorps



250 E Street, SW



Washington, DC 20536



US



Learn more about this agency



Next steps



Once the occupational questionnaire is received, you will receive an acknowledgement email that your submission was successful, however, you must also include a resume and any other documents that are applicable to you under the "Required Documents" section of this vacancy announcement. After a review of your complete application is made, you will be notified of your status via email. Please be aware that emails could reside in your "junk," "bulk," or "spam" mail folder, depending on your filters. You will be notified of the final outcome.





* Fair and Transparent



The Federal hiring process is set up to be fair and transparent. Please read the following guidance.



* Equal Employment Opportunity (EEO) Policy

* Reasonable accommodation policy

* Financial suitability

* Selective Service

* New employee probationary period

* Signature and false statements

* Privacy Act

* Social security number request







Help



Required Documents



* Resume showing relevant experience (cover letter optional);

* Unofficial transcript (if qualifying based on education):

* Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable;

* For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable;

* Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable



If you are relying on your education to meet qualification requirements:



Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.



Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



Help



How to Apply



To apply for this position, you must complete the occupational questionnaire, which is available to preview here https://apply.usastaffing.gov/ViewQuestionnaire/11707758, along with submitting the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM Eastern Time on 11/17/2022.



* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

* To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the Agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

* To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.



Read more



Agency contact information



Charlene Alexander



Phone



000-000-0000



Email



calexander@cns.gov



Address



AmeriCorps



250 E Street, SW



Washington, DC 20536



US



Learn more about this agency



Next steps



Once the occupational questionnaire is received, you will receive an acknowledgement email that your submission was successful, however, you must also include a resume and any other documents that are applicable to you under the "Required Documents" section of this vacancy announcement. After a review of your complete application is made, you will be notified of your status via email. Please be aware that emails could reside in your "junk," "bulk," or "spam" mail folder, depending on your filters. You will be notified of the final outcome.



Read more



Fair & Transparent



The Federal hiring process is set up to be fair and transparent. Please read the following guidance.



* Equal Employment Opportunity (EEO) Policy

* Reasonable accommodation policy

* Financial suitability

* Selective Service

* New employee probationary period

* Signature and false statements

* Privacy Act

* Social security number request



Print



Share



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Help



Overview



* Accepting applications

* Open & closing dates



11/02/2022 to 11/17/2022





* Salary



$49,325 - $50,965 per year





* Pay scale & grade



NY 2





* Location



1 vacancy in the following location:



* Aurora, CO









* Remote job



No





* Telework eligible



Yes-as determined by the agency policy. This is not a remote position.





* Travel Required



Occasional travel - You may be expected to travel for this position.





* Relocation expenses reimbursed



No





* Appointment type



Term - 4 Years Note: This appointment maybe extended for 1 additional year.





* Work schedule



Full-time -





* Service



Excepted





* Promotion potential



2





* Job family (Series)



0301 Miscellaneous Administration And Program





* Supervisory status



No





* Security clearance



Other





* Drug test



No





* Announcement number



AC-22-293-11707758





* Control number



686917800







This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/686917800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Keywords: US Government Other Agencies and Independent Organ, Aurora , Member Support Specialist, Other , Aurora, Colorado

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