Customer Support Specialist
Company: Johnson Controls
Location: Aurora
Posted on: August 6, 2022
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Job Description:
Job Details Why work at Johnson Controls Johnson Controls is a
global diversified technology and multi-industrial leader, building
a world that is safe, comfortable, and sustainable. Serving a wide
range of customers in more than 150 countries. Our diverse global
team of 117,000 employees create intelligent buildings, efficient
energy solutions, integrated infrastructure and next generation
transportation systems that work seamlessly together to deliver on
the promise of smart cities and communities. Our commitment to
sustainability dates to our roots in 1885, with the invention of
the first electric room thermostat. We are committed to helping our
customers win and create greater value through our strategic focus
on buildings and energy growth platforms. What you will do Provide
advanced support for end users working on sales applications.
Establish and maintain open lines of communication between
technical support staff and sales support staff to ensure timely
resolution of open issues. Escalate urgent problems requiring more
in-depth knowledge to appropriate internal resources. How you will
do it Provide first tier application support for the Johnson
Controls CRM applications by resolving technical issues through
research and investigation responding back to appropriate parties
via Salesforce and or Phone calls. Performs application
administration as required to include data uploads, record updates
and various administrative tasks. Working with National Sales
Process Manager, Project Managers, and other Sales Process team
members, participate in development of knowledgebase for help desk
use through documentation of issues. Assist end user community with
technical questions and functionality issues. Other duties as
assigned. What we look for Required High school diploma or
equivalent. Associate of Arts Degree or College degree preferred. 2
years of administrative experience with a background in Sales,
Operations, and/or Administration. Knowledge or experience with a
CRM Tool such as Oracle CPQ, Siebel or Salesforce.com. Experience
in a call center environment helpful not required. Ability to
analyze and solve problems with a high degree of accuracy. Must be
able to assess issues quickly and provide solutions. Highly
motivated self-starter with an eye for detail and excellent
attendance/ability to work designated hours. Desire to learn and
work independently with minimal supervision. Able to communicate
effectively with all levels of end-users in a patient and friendly
way to address questions/problems. Ability to multi-task and
establish work priorities Hiring Compensation Range: $48,600. -
$72,800. (Salary to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity,
and alignment with market data.) This position includes a
competitive benefits package. For details, please visit the
Employee Benefits tab on our main careers page at
https://www.johnsoncontrols.com/careers.Johnson Controls
International plc. is an equal employment opportunity and
affirmative action employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, protected veteran status,
genetic information, sexual orientation, gender identity, status as
a qualified individual with a disability or any other
characteristic protected by law. To view more information about
your equal opportunity and non-discrimination rights as a
candidate, visit EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application
process, please visit here.
Keywords: Johnson Controls, Aurora , Customer Support Specialist, Other , Aurora, Colorado
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