Patient Care Coordinator
Company: Sentido Health
Posted on: August 1, 2022
Job Description Summary/Objective The Patient Care Coordinator I
is the point of contact to ensure patients' needs are met . The PCC
I coordinates patients' treatment plans and follow up on their
needs. Essential Functions -- Determines insurance eligibility and
coverage for a variety of plans and patient-specific situations --
Submits authorization requests to insurance in an accurate and
timely manner -- Communicates with patients and families to assess
supply needs -- Screens/rescreens patients for nutrition risk per
established criteria -- Documents data collection results and makes
appropriate referrals to the Dietitian as per -- Communicates
effectively with physicians and dietitians regarding patient needs
and required documentation -- Works directly with staff, patients,
insurance companies and referral sources to ensure the best
possible outcomes for our patients -- Documents communication and
action plans thoroughly -- Troubleshoots product sourcing issues if
applicable -- Special Projects as assigned -- Process customer
orders, requests and information updates into a patient order
management system -- Verify insurance coverage for all insurance
carriers. -- Work with vendors staff to confirm order accuracy and
details, and occasionally ship orders as needed Required skills 1.
Experience recognizing the needs and concerns of individuals 2.
Effectively communicate orally and in writing 3. Ability to follow
verbal and written instruction 4. Professional telephone & email
etiquette 5. Able to work in fast-paced, self-directed environment.
6. Detail oriented with excellent time management skills. 7.
Decision-making, problem resolution and creative thinking skills.
8. Responds well to multitasking while providing exceptional
customer service, support and responsiveness 9. Should be honest,
competitive, energetic, enthusiastic, professional and systematic.
10. Ability to demonstrate and educate to patient family members on
all equipment necessary Competencies 1. Shows proficiency in
insurance verification 2. Documents communication and action plans
thoroughly 3. Processes customer orders, requests and information
updates into a patient order management system 4. Adequately
Screens/rescreens patients for nutrition risk per established
criteria 5. Submits authorization requests to insurance in an
accurate and timely manner 6. Demonstrates accuracy and
thoroughness 7. Observes safety and security procedures 8. Responds
promptly to customer and patient needs 9. Shows proficiency in
inventory management and optimization 10. Adequately navigates
patient portal and follows set procedures Supervisory
Responsibility None Work Environment In Office Physical Demands
Able to lift and carry up to 10lbs Position Type/Expected Hours of
Work This is a full-time position. Days and hours of work are
Monday through Friday, 8:00 a.m. to 5 p.m. and On-Call Travel None
Preferred Education and Experience -- Associate degree or
Keywords: Sentido Health, Aurora , Patient Care Coordinator, Other , Aurora, Colorado
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