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Group Medicare Member Engagement Professional 2

Company: Humana Insurance Company
Location: Aurora
Posted on: June 24, 2022

Job Description:

DescriptionThe Member Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Member Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.ResponsibilitiesThe Member Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.Additional roles and responsibilities:Oversee proper and timely responses are being sent back to group or broker from operational partners, including specific member level escalations, as neededDetermine areas of member engagement across block of businessPlan, coordinate and implement member-facing events by working with multiple different areasArrange meeting locations, content, staffing, giveaways, and additional supplies for Bringing Humana to You eventsConduct seminar training meetings prior to Open Enrollment meetingsDevelop and maintain relationship with customer at appropriate levels of their organizationDeepen broker, Union, and Association contacts and develop relationshipAct as liaison between Humana, customer and internal partnersAttend client and broker/consultant conference calls or in person meetingsAssist with the tracking of Performance Guarantee deliverables and collaborate with the Account Executive on delivering Performance Guarantees to clients, as needed.Be a resource for additional ad-hoc reporting requests from client, broker or Account ExecutiveAttend and participate in retiree association or union meetingsResearch and formulate the Group Medicare Proactive Care Strategy communication pieces and related information are shared with clients, while also developing an outgoing message notice to each client to make the information relevant to their ongoing communication strategyConduct Bringing Humana to You events and track meeting feedbackWork directly with Communications Consultant on PowerPoint materials and member facing materials for engagement events and Open Enrollment ActivitiesMonitor and suggest feedback for custom client websitesRequired QualificationsHigh School DiplomaMust be able to adapt under public pressureStrong presentation, speaking and meeting facilitation skillsMust be able to multi-task and manage a variety of different group dynamicsStrong written and oral communication skillsMaintain a high level of professionalismCommunication/customer service & collaborating skills also crucial since serving/interacting with numerous internal HUM client areasSolid leadership and personal accountability for work and productivityHealth and Life license or in process of pursuing (completion within 30 days of hire)This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.Comprehensive knowledge of Microsoft Word, Excel and PowerPointAble to meet deadlines, work with minimum supervisionMust be passionate about contributing to an organization focused on continuously improving consumer experiencesWilling and able to travel, which can be extensive during certain times of the year (September - November)Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Preferred QualificationsBachelor's degree in Business or related field or comparable experience and backgroundPrevious project management experiencePrevious experience in account management and/or salesPrevious experience in Group Medicare or Individual Medicare product lines/business areaBilingual English/SpanishScheduled Weekly Hours40Colorado Pay RangeThe compensation range represents a good-faith estimate of annualized starting pay at the time of posting based on a full-time 40-hour workweek and may vary based on geographic location and/or employment type. Individual pay decisions will vary based on demonstrated job-related skills such as education, experience, certifications, etc.51,200-70,475Pay TypeSalaryIncentive This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Keywords: Humana Insurance Company, Aurora , Group Medicare Member Engagement Professional 2, Other , Aurora, Colorado

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