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Help Desk Administrator (Hybrid)

Company: National CineMedia
Location: Aurora
Posted on: June 22, 2022

Job Description:

ABOUT NCM:AMERICA'S MOVIE NETWORKWho says magic only happens in the movies?Come make your own magic at National CineMedia (NCM)!We're the largest cinema advertising network in the U.S. and we're completely obsessed with movies.As obsessed as Darth Vader was with taking down the Jedi and ruling the galaxy but with less drama.So, if you like the movies then you'll love us.And if you love a great comeback story (who doesn't love the next installment of James Bond?), read on.You might know us from when you get to your seat early at the movie theater.Have you seen the Noovie pre-show?We did that!While the world has been battling Covid, we've also been busy reimagining our business by enhancing our Noovie ecosystem and extending our movie-centric content beyond movie theaters via our new Digital-Out-of-Home products and services and addressable digital advertising platform.The movies are making a big comeback & so are we!We invite you to come join a fun, vibrant and diverse culture with passionate people who thrive on propelling us forward.If you love to innovate, getting things done, working closely with your teammates and lead with honor, NCM might be the perfect place to grow your career. We're committed to building an increasingly diverse team andinclusive culture where every NCMer can thrive and be the best possible version of themselves.We take our work seriously, but ourselves?Not so much.You'll come for the job, but you'll stay for the people!Check us out at www.NCM.com/careersPOSITION SUMMARY:This position is responsible for taking all inbound support calls for NCM internal user community of approximately 600 users. We currently average approximately 200 calls a day. Help Desk Admins must be organized, able to multi-task well, interact with Desktop Support and Application Support team. This individual can expect to spend their time investigating problems, logging, and updating Help Desk tickets, answering questions related to open tickets, resolving problems for users, troubleshooting, and resolving computer software and hardware problems. This support is conducted verbally over the phone, via email, on-site, or thru a remote connection.ESSENTIAL FUNCTIONS:Essential duties and responsibilities may include, but are not limited to, the following:Answer inbound Help Desk Calls.Promptly retrieve Voicemail to the Help Desk, opening tickets, and responding to the users.Monitor Multiple Open Ticket Queues, working tickets, routing tickets.Monitor the New Hire and User Deletion Ticket queues.Process the Initial Payroll Change Summary Tickets.Process SAF (Security Access Forms) for NCM corporate resources.Handles all assigned technical support calls and enters all updates related to such calls to the centralized Help Desk ticketing database.Provides tier one technical support for all corporate systems and software components. Escalate all other issues by assigning tickets to surrounding teams within IT or other departments.Provide management accurate records, daily reports as requested, and recommendations related to open ticket status.Conduct all communication in a professional positive manner.QUALIFICATIONS:Knowledge/Skills/Abilities:Proven experience and functional knowledge of standard Help Desk procedures.Excellent problem solving, communication, and interpersonal skills, a customer-friendly attitude, and the ability to work in a team environment.Experience and knowledge of supporting Microsoft Windows 10 operating systems and MAC OS X.Excellent telephone oral (English Language) and written (English Language) communication.Excellent comprehension (IT technical and/or general) of verbal (English Language) and written (English Language) instructions, processes, procedures, and policy.Good time management, and organizational skills.Ability to manage multiple tasks at one time, phones, manage multiple ticket queues, etc.Experience and Training: Any combination of the following experience and training (designated as required and/or preferred) that would provide the required knowledge and abilities is qualifying.Experience: 1-year minimum help desk / call center experience.Education: A college degree in a related field, or equivalent experience.WORKING CONDITIONSWork Conditions:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical Conditions:Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time, etc.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To request an accommodation, please contact Human Resources at (303) 792-8899 or email: HR@ncm.com****Out-of-market applicants are welcome. Please be advised that NCM does not pay any relocation expenses********COVID-19 considerations:NCM requires employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Currently, candidates will be considered fully vaccinated two weeks after completing their primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses Candidates may also be required to receive COVID-19 booster shots in a timely manner to be considered fully vaccinated.Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. Applicants should be aware that for external-facing roles, accommodations that involve remaining unvaccinated against COVID-19 may not be deemed reasonable. The Company will engage in the interactive process on an individualized basis to support candidates and employees. ****SALARY RANGE & BENEFIT OPTIONS FOR COLORADO APPLICANTS:Salary Range: Base Salary$45,000-$50,000 annually plus bonus - compensation is commensurate with skills & experience.Benefits Options:Medical insurance with wellness reimbursement programDental insuranceVision insuranceFlexible Spending Account (FSA)Health Savings Account (HSA)401(k) Retirement PlanLife & Accidental Death & Dismemberment InsuranceShort and Long-Term Disability InsurancePaid HolidaysPaid Leave (vacation, personal days and sick)Commuter benefitsPet insuranceThis information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

Keywords: National CineMedia, Aurora , Help Desk Administrator (Hybrid), Other , Aurora, Colorado

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