Military Benefits Advisor
Company: National University
Posted on: June 22, 2022
Under general supervision, the Military Benefits Advisor, is
responsible for providing students high-quality assistance of the
benefits process to ensure ease of experience and timely completion
of military benefits application submission. As the students
liaison to the University, the Military Benefits Advisor, educates
students about what military funding is what their next steps are
in the process, as well as communicating policies, procedures, and
requirements to ensure that students clearly understand them and
have the support needed to process their benefits timely. The
Military Benefits Advisor focuses on cultivating student
development and empowering students to persist through
individualized benefits advising as it pertains to their military
affiliation and program. A Military Benefits Advisor I, employs
strong analytical skills to assess and evaluate student needs and
provides holistic approaches to advising leveraging multiple
support resources and referral mechanisms.
Maintains an active student caseload
Systematically contact newly enrolled military affiliated students
to establish rapport and maintain communication and support
Is knowledgeable of Department of Education Federal Title IV
regulations by reviewing promissory notes, tuition account and
financial aid voucher and disbursement screens and Notice of Award
Is knowledgeable of the Department of Defense and Department of
Veterans Affairs regulations as it pertains to military education
Provides prospective and incoming eligible veterans, civilians,
military students and family members with assistance and guidance
on how to apply for g Department of Veterans Affairs (VA) GI Bill
educational benefits, Tuition Assistance (TA) from
agencies/enterprises, and Veteran Readiness and Employment
(VR&E) benefits to finance their education.
Performs duties with an emphasis on compliance with federal and
state regulations, the Bureau of Private Postsecondary Education,
and adherence to University policies and procedures.
Provide guidance with scheduling related issues (pre-requisites,
holds, status, etc.) as it relates to military funding and
partnering with advisement teams to make the necessary
Participate in daily retention activities working in coordination
with the Associate Director implementing different strategies to
ensure that military benefits can be applied where needed
Discuss military benefits advising and goal setting (i.e., career
paths, appropriate majors, etc.)
Provide proactive engagement to military affiliated students and
dependent populations to support progression, leveraging
data-driven and holistic interventions.
Communicate with students in a culturally inclusive and competent
Support current student communication queues across all channels
including telephony, chat, SMS and email providing students with
institutional resources and information
Thoroughly document all student engagement and communications
within customer Response management system
Escalate or de-escalate complex student issues and questions
Make informed decisions and apply sound judgment to independently
support assigned student caseload
Establish and maintain professional working relationships across
internal departments to ensure students benefit from a variety of
professional knowledge and perspectives.
Must understand and follow five9 recording procedures and
disclosures when operating in the call system.
Supervisory Responsibilities: N/A
Education & Experience
Bachelors Degree Preferred
Associates degree in Business Administration, Accounting or related
field, preferred; and, one (1) to two (2) years experience in an
accounting role conducting collections within a higher education
setting; or, equivalent combination of education and
Experience with military benefits and processing military benefits
is highly preferred
Enterprise Resource Planning software such as Customer Relationship
Management (CRM) or Student Information System (SIS) experience,
Technical / Functional Skills
Strong customer service skills and a desire to workin this
Flexible and dependable team player.
Knowledge of and willingness to learn and work with technology;
specifically, word processing environments, internet navigation,
database management, SMS, Live Chat, and e-mail correspondence.
Knowledge of the National University and its programs.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook,
Telephony software use and dexterity.
Keywords: National University, Aurora , Military Benefits Advisor, Other , Aurora, Colorado
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