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Military Benefits Advisor

Company: National University
Location: Aurora
Posted on: June 22, 2022

Job Description:

Position Summary:
Under general supervision, the Military Benefits Advisor, is responsible for providing students high-quality assistance of the benefits process to ensure ease of experience and timely completion of military benefits application submission. As the students liaison to the University, the Military Benefits Advisor, educates students about what military funding is what their next steps are in the process, as well as communicating policies, procedures, and requirements to ensure that students clearly understand them and have the support needed to process their benefits timely. The Military Benefits Advisor focuses on cultivating student development and empowering students to persist through individualized benefits advising as it pertains to their military affiliation and program. A Military Benefits Advisor I, employs strong analytical skills to assess and evaluate student needs and provides holistic approaches to advising leveraging multiple support resources and referral mechanisms.
Essential Functions:
Maintains an active student caseload

Duties/Responsibilities:

Systematically contact newly enrolled military affiliated students to establish rapport and maintain communication and support expectations.
Is knowledgeable of Department of Education Federal Title IV regulations by reviewing promissory notes, tuition account and financial aid voucher and disbursement screens and Notice of Award for accuracy.
Is knowledgeable of the Department of Defense and Department of Veterans Affairs regulations as it pertains to military education benefits
Provides prospective and incoming eligible veterans, civilians, military students and family members with assistance and guidance on how to apply for g Department of Veterans Affairs (VA) GI Bill educational benefits, Tuition Assistance (TA) from agencies/enterprises, and Veteran Readiness and Employment (VR&E) benefits to finance their education.
Performs duties with an emphasis on compliance with federal and state regulations, the Bureau of Private Postsecondary Education, and adherence to University policies and procedures.
Provide guidance with scheduling related issues (pre-requisites, holds, status, etc.) as it relates to military funding and partnering with advisement teams to make the necessary adjustments
Participate in daily retention activities working in coordination with the Associate Director implementing different strategies to ensure that military benefits can be applied where needed
Discuss military benefits advising and goal setting (i.e., career paths, appropriate majors, etc.)
Provide proactive engagement to military affiliated students and dependent populations to support progression, leveraging data-driven and holistic interventions.
Communicate with students in a culturally inclusive and competent manner
Support current student communication queues across all channels including telephony, chat, SMS and email providing students with institutional resources and information
Thoroughly document all student engagement and communications within customer Response management system
Escalate or de-escalate complex student issues and questions
Make informed decisions and apply sound judgment to independently support assigned student caseload
Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives.
Must understand and follow five9 recording procedures and disclosures when operating in the call system.
Supervisory Responsibilities: N/A
Requirements :
Education & Experience
Bachelors Degree Preferred
Associates degree in Business Administration, Accounting or related field, preferred; and, one (1) to two (2) years experience in an accounting role conducting collections within a higher education setting; or, equivalent combination of education and experience.
Experience with military benefits and processing military benefits is highly preferred
Enterprise Resource Planning software such as Customer Relationship Management (CRM) or Student Information System (SIS) experience, highly desirable.
Technical / Functional Skills
Strong customer service skills and a desire to workin this capacity.
Flexible and dependable team player.
Knowledge of and willingness to learn and work with technology; specifically, word processing environments, internet navigation, database management, SMS, Live Chat, and e-mail correspondence.
Knowledge of the National University and its programs.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
Telephony software use and dexterity.
Math skills.

Keywords: National University, Aurora , Military Benefits Advisor, Other , Aurora, Colorado

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