Passport Support Associate III - $21.21 + Benefits and Career Growth!
Company: CGI Group
Location: Aurora
Posted on: June 20, 2022
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Job Description:
Passport Support Associate III - $21.21 + Benefits and Career
Growth!
Position Description
CGI Federal is looking for experienced Support Associates to
support the Colorado Passport Agency. The ideal candidates should
possess excellent communication skills, have experience in working
with customers in a front facing capacity, and have the ability to
work as a team in a fast-paced environment
Your future duties and responsibilities
Operate various equipment for high-speed scanning, mail out, and
metering of mail.
Prepare and mail envelopes with correct passport and corresponding
supporting documents.
Box and archive files for storage purposes.
Interface with passport applicants at Agency/Center Information and
Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and
supporting
documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport
requirements,
photograph meets Passport standards, and customer is provided fee
information.
Prior to distributing to applicants, print and review passport
books for accuracy and quality.
Process refund/reimbursement requests.
Generate a credit card payment from the applicant and distribute
completed batches to the Cashier's Office. Verify all completed
transactions and run designated reports.
Assist with Acceptance Agent training: prepare training materials,
conduct "meet-and- greets," set-up training sessions, conduct
office tours, etc.
Assist CSM in maintaining and cataloging electronic records of
passport acceptance facilities.
Contact applicants to request necessary documents.
Resolve undeliverable mail items by contacting the customer and
appropriately documenting all actions taken in a SharePoint
application.
Per the guidance of DOS Passport Specialists, generate
correspondence to resolve application discrepancies, including:
Return to Sender (RTS), Rewrites and Re-issues, and re-batch into
the system.
Required qualifications to be successful in this role
Bachelor's Degree
Four years of general office experience: follow a number of
specific procedures in completing several clerical steps performed
in a prescribed or slightly varied sequence, such as coding and
filing documents in an extensive alphabetical file; simple posting
to individual accounts; opening mail; running mail through metering
machines; and calculating and posting charges to departmental
accounts
Three years of experience utilizing a variety of office software,
specifically Microsoft Office
Capable of performing tasks while maintaining a high level of
accuracy
Ability to work in one place and traverse the office on a
continuing basis
Must maintain constant awareness of all aspects of internal and
external security
Ability to successfully complete the CGI Background Investigation
to include: 50 State Criminal, Education and Employment checks;
additionally, your ability to successfully complete a Credit and/or
Driving Records check may be conducted if required by the contract
for continued employment
Due to the nature of the government contract requirements and/or
clearance requirements, US citizenship and an ability to obtain an
MRPT clearance is required.
Selected candidates must be able to frequently lift and carry up to
45 lbs. This position may require long hours of standing, so
candidates will be expected to stand and walk around the worksite
for the entirety of their shift.
Hourly Rate: $21.21/hour
*Disclaimer: In accordance with Colorado's Equal Pay for Equal Work
Act, effective January 1, 2021, a good faith hourly or base salary
range must be posted for all positions where the work may be
performed in the state of Colorado. Therefore, this good faith
salary range will only apply where this described position will be
performed in the state, and should not be considered the
compensation range in other locations or for other positions.
At CGI Federal we call our professionals "members" to reinforce
that all who join our team are owners and empowered to participate
in the challenges and rewards that come from building a world-class
company. CGI Federal's benefits include:
Eligibility to participate in an attractive Share Purchase Plan
(SPP) in which the company matches dollar-for-dollar contributions
made by eligible employees, up to a maximum, for their job
category
401(k) Plan and Profit Participation for eligible members
Paid Time Off (PTO)
10 Standard Holidays
Health & Welfare Benefits as determined by your Service Contract
Act
#CGIFederalJob
#PassportUS
#IAF
Insights you can act on
While technology is at the heart of our clients' digital
transformation, we understand that people are at the heart of
business success.
When you join CGI, you become a trusted advisor, collaborating with
colleagues and clients to bring forward actionable insights that
deliver meaningful and sustainable outcomes. We call our employees
"members" because they are CGI shareholders and owners and owners
who enjoy working and growing together to build a company we are
proud of. This has been our Dream since 1976, and it has brought us
to where we are today - one of the world's largest independent
providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive
to create a work culture where all belong and collaborate with
clients in building more inclusive communities. As an
equal-opportunity employer, we want to empower all our members to
succeed and grow. If you require an accommodation at any point
during the recruitment process, please let us know. We will be
happy to assist.
Ready to become part of our success story? Join CGI - where your
ideas and actions make a difference.
Qualified applicants will receive consideration for employment
without regard to their race, ethnicity, ancestry, color, sex,
religion, creed, age, national origin, citizenship status,
disability, pregnancy, medical condition, military and veteran
status, marital status, sexual orientation or perceived sexual
orientation, gender, gender identity, and gender expression,
familial status, political affiliation, genetic information, or any
other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals
with disabilities. If you need an accommodation to apply for a job
in the U.S., please email the CGI U.S. Employment Compliance
mailbox at ...@cgi.com . You will need to reference the requisition
number of the position in which you are interested. Your message
will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those
individuals who need an accommodation to apply for a job. Emails
for any other reason or those that do not include a requisition
number will not be returned.
We make it easy to translate military experience and skills! Click
here to be directed to our site that is dedicated to veterans and
transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the
ability to successfully complete a background investigation.
Background investigation components can vary dependent upon
specific assignment and/or level of US government security
clearance held. CGI will consider for employment qualified
applicants with arrests and conviction records in accordance with
all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with
CGI's legal duty to furnish information.
Skills
Keywords: CGI Group, Aurora , Passport Support Associate III - $21.21 + Benefits and Career Growth!, Other , Aurora, Colorado
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