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Scheduler - Full Time

Company: Advanced Pediatric Associates
Location: Aurora
Posted on: January 12, 2022

Job Description:

Description:Advanced Pediatric Associates is seeking a full time, 4-5 day a week, Scheduler to utilize phones to coordinate appointments and care for patients, ensure accurate clinic and insurance information is accepted for all patients, provide assistance to patients and potential patients and adhere to all APA EMR and HIPAA guidelines.Will work 4 or 5 days during the work week and an occasional half day on a Saturday. Number of work days to work during the work week are dependent on candidate preference.
Salary Range: $16 - $20 per hour, depending on experience and skills. Requirements:

  • Minimum of one year of customer service experience, preferably in a call center setting.
  • High School Diploma or equivalentMust be able to:
    • Effectively use computer system to schedule, re-schedule, cancel and coordinate patient appointments and care according to scheduling guidelines
    • Accurately input patient demographics, updates and changes to ensure accurate billing
    • Efficiently and effectively utilize phone system to ensure timely response to calls, and multiple lines
    • Effectively use EMR system as required
    • Communicate effectively with providers, patients, parents, APA team members and other business associates
    • Provide excellent customer service to APA patients, families and other team members
    • Promote a friendly and positive image to internal and external customers
    • Manage complaints in a positive and timely manner
    • Maintain composure in difficult situationsBenefits:
      • Extra pay incentive for Spanish speaking/bi-lingual staff
      • Evenings Off
      • Weekends Off, work an occasional Saturday
      • Paid Time Off (PTO) / Extended Illness Bank (EIB), begins accruing on date of hire
      • 401(k)
      • Holiday Pay
      • Company Sponsored Benefits (Eligible Employees Scheduled to work 24-40 hours per week) Medical, Dental, Vision, Life and AD&D Insurance
      • Family-friendly environmentAdvanced Pediatrics is an equal opportunity employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Advanced Pediatric Associates, Aurora , Scheduler - Full Time, Other , Aurora, Colorado

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