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CUSTOMER SERVICE REP II

Company: McLane Company
Location: Aurora
Posted on: November 18, 2021

Job Description:

CUSTOMER SERVICE REP IIFS121 DC DenverJob Details:

  • Monday-Friday 8:00am-5:00pm $16-$17.50 - Accelerated pay based on your experience.
  • Benefits such as medical, dental, vision, and company-paid life insurance.
  • 401(k) with annual company match.
  • The Customer Service Representative II for Foodservice obtains customer orders in a timely manner and meets all deadlines while providing exceptional customer service.
  • Be vigilant about engaging with the inbound phone queue to ensure that customer calls are handled with minimum hold times.
  • Poll automated orders that were not secured via customers first computer call.
  • Assist customers with problems associated with the automaticorder taking process.
  • Keep abreast of current promotions and tests and be able to provide customers with product and item number information.
  • Secure manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.
  • Contact customers as necessary when we are unable to secure their automated order.
  • This position has additional duties.
  • Special projects may be assigned at the position supervisor's discretion.MINIMUM QUALIFICATIONS & REQUIREMENTS:
  • Have a high school diploma or equivalent.
  • Have at least 1 year of customer service experience.
  • Knowledge of the foodservice distribution process is preferred.
  • Be proficient with Microsoft Office programs (Excel, Outlook, Word) and 10-key data entry.
  • Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as a protected veteran. Associated topics: agente de servicio al cliente, answer, associate, client, client service, customer care representative, phone, platform support, service specialist, support

Keywords: McLane Company, Aurora , CUSTOMER SERVICE REP II, Other , Aurora, Colorado

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