Support Associate II - Aurora, CO
Company: CGI Group, Inc.
Location: Aurora
Posted on: June 11, 2021
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Job Description:
Support Associate II - Aurora, CO
Position Description
CGI Federal is looking for experienced Support Associates to
support the Colorado Passport Agency. The ideal candidates should
possess excellent communication skills, have experience in working
with customers in a front facing capacity, and have the ability to
work as a team in a fast-paced environment.
Your future duties and responsibilities
• Operate various equipment for high speed scanning, mail out, and
metering of mail.
• Prepare and mail envelopes with correct passport and
corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information
and Will-Call counters:
o At the Information Station, ensure appointment is scheduled,
o Review passport application, photograph, identification and
supporting documentation for completeness prior to
adjudication,
o Ensure the application and documents comply with Passport
requirements, photograph meets Passport standards, and customer is
provided fee information.
• Prior to distributing to applicants, print and review passport
books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute
completed batches to the Cashier's Office. Verify all completed
transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training
materials, conduct "meet-and- greets," set-up training sessions,
conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of
passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and
appropriately documenting all actions taken in a SharePoint
application.
• Per the guidance of DOS Passport Specialists, generate
correspondence to resolve application discrepancies, including:
Return to Sender (RTS), Rewrites and Re-issues, and re-batch into
the system.
Required qualifications to be successful in this role
• Follow a number of specific procedures in completing several
repetitive clerical steps performed in a prescribed or slightly
varied sequence, such as coding and filing documents in an
extensive alphabetical file, simple posting to individual accounts,
opening mail, running mail through metering machines, and
calculating and posting charges to departmental accounts
• HS diploma or GED
• Three years of general office experience
• Two years of experience utilizing a variety of office software,
specifically Microsoft Office
• Capable of performing repetitive tasks while maintaining a high
level of accuracy
• Ability to work in one place and traverse the office on a
continuing basis
• Must maintain constant awareness of all aspects of internal and
external security
• Due to the nature of the government contract requirements and/or
clearance requirements,
US citizenship and an ability to obtain an MRPT clearance is
required
Due to the nature of the government contract requirements and/or
clearance requirements, US Citizenship is required. The selected
candidate must be able to frequently lift and carry up to 45lbs.
This position may require long hours of standing. As a result, the
selected candidate will be expected to be able to stand and walk
around the worksite for the entirety of their shift.
Hourly Rate: $17.96/hour
*Disclaimer: In accordance with Colorado's Equal Pay for Equal Work
Act, effective January 1, 2021, a good faith hourly or base salary
range must be posted for all positions where the work may be
performed in the state of Colorado. Therefore, this good faith
salary range will only apply where this described position will be
performed in the state, and should not be considered the
compensation range in other locations or for other positions.
At CGI Federal we call our professionals "members" to reinforce
that all who join our team are owners and empowered to participate
in the challenges and rewards that come from building a world-class
company. CGI Federal's benefits include:
• Eligibility to participate in an attractive Share Purchase Plan
(SPP) in which the company matches dollar-for-dollar contributions
made by eligible employees, up to a maximum, for their job
category
• 401(k) Plan and Profit Participation for eligible members
• Paid Time Off (PTO)
• 10 Standard Holidays
• Health & Welfare Benefits as determined by your Service Contract
Act
#CGIFederalJob
Build your career with us.
It is an extraordinary time to be in business. As digital
transformation continues to accelerate, CGI is at the center of
this change-supporting our clients' digital journeys and offering
our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our
professionals. As one team, we share the challenges and rewards
that come from growing our company, which reinforces our culture of
ownership. All of our professionals benefit from the value we
collectively create.
Be part of building one of the largest independent technology and
business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to their race, ethnicity, ancestry, color, sex,
religion, creed, age, national origin, citizenship status,
disability, pregnancy, medical condition, military and veteran
status, marital status, sexual orientation or perceived sexual
orientation, gender, gender identity, and gender expression,
familial status, political affiliation, genetic information, or any
other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals
with disabilities. If you need an accommodation to apply for a job
in the U.S., please email the CGI U.S. Employment Compliance
mailbox at US_Employment_Compliance@cgi.com . You will need to
reference the requisition number of the position in which you are
interested. Your message will be routed to the appropriate
recruiter who will assist you. Please note, this email
address is only to be used for those individuals who need an
accommodation to apply for a job. Emails for any other reason or
those that do not include a requisition number will not be
returned.
We make it easy to translate military experience and skills! Click
here to be directed to our site that is dedicated to veterans and
transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the
ability to successfully complete a background investigation.
Background investigation components can vary dependent upon
specific assignment and/or level of US government security
clearance held. CGI will consider for employment qualified
applicants with arrests and conviction records in accordance with
all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with
CGI's legal duty to furnish information.
Skills
Keywords: CGI Group, Inc., Aurora , Support Associate II - Aurora, CO, Other , Aurora, Colorado
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