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Operations Manager - Quality

Company: Ferguson
Location: Aurora
Posted on: June 8, 2021

Job Description:

Job Description:

Quality Operations Manager

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. Join our team today.

This position has overall responsibility and accountable for ensuring the DC Network achieves it quality, and inventory integrity goals. Using lean principles via managing and directing the operations team, the Quality Operations Manager will be tasked with creating an environment of continuous improvement by effectively tying in the needs of the production / operating environment into the quality aspects of consistently delivering the right product to the right place.

This is a leadership role that supports the entire Ferguson Distribution Network and will be expected to understand all aspects of the operation.


As a Quality Operations Manager, you will:

  • Responsible for the design, development and implementation of consistent total quality assurance programs.
  • Key business partner to Industrial Business group with respect to product integrity, quality packaging, and Material Test Reports
  • Primary business partner to eCommerce channel: Packing equipment, packaging engineering and overall best practices
  • Ownership and coordination of DC dimensional product data
  • Responsible for process or procedural changes necessary for continuous improvements related to DC operational efficiencies, inventory accuracy, quality or enhancing overall customer service.
  • Must manage the execution of quality standards, lean programs, and continuous improvement activities within the DC operations.
  • Ensures compliance with current or newly created DC operational quality assurance and inventory integrity policies and metrics.
  • Implementing standard operating procedures to enhance and/or sustain established quality standards.
  • Developing and enforcing training modules for all DC team members on standard operating procedures relative to quality and inventory integrity compliance across all areas.
  • Accountable for delivering inventory accuracy and integrity using internal operational audits, inventory reports/analysis, cycle counts, problem identification and ownership of resolution that prevents and/or reduces inventory shrink.
  • Planning and managing mid-year and end of year physical inventory processes along with regular facility audits. Responsible for the timely resolution to all inventory transactions and discrepancies in accordance with established procedures and guidelines.
  • Create, improve, and consistently evaluate our approach to aged/obsolete inventory disposition and disposal
  • Assist, coordinate the supervision of our 3PL reverse logistics partner(s) with Director of eCommerce Supply Chain
  • Supervises quality team members along with overseeing other DC and branch operations. Including branch communication in resolving inventory discrepancies.
  • Direct responsibility for relationships with Vendor, GSC and Branch service area.
  • Lead Distribution Center alignment to, and compliance of CTPAT regulations


The ideal candidate will possess the following:

  • Bachelor's Degree in Management, Supply Chain, or related field and/or equivalent work experience.
  • A minimum of 5 years of experience in a related field.
  • Previous distribution center experience is strongly preferred
  • 3-5 years' experience handling inventory/operational tasks
  • Leadership and organizational skills
  • Good judgment and decision-making abilities
  • Great communication skills and the ability and desire to lead a team
  • A willingness to learn and being able to go the extra mile is a must


Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection and retirement savings. Ferguson offers a competitive benefits package which includes: medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal and holiday), employee assistance programs, associate discounts, community involvement opportunities and much more!

  • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Keywords: Ferguson, Aurora , Operations Manager - Quality, Other , Aurora, Colorado

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