AuroraRecruiter Since 2001
the smart solution for Aurora jobs

Customer Service Representative

Company: American Reprographics Company
Location: Aurora
Posted on: June 6, 2021

Job Description:

ARC Document Solutions is looking for an experienced Customer Service Representative. In this position you will coordinate and process orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers' requirements, by performing the following duties.

  • Greet customers
  • Process in-person, phone, electronic, and hard copy work orders
  • Provide information to customers regarding products, processes (software/hardware), and production turnaround times
  • Attempt to sell add-on or new services/merchandise to existing and previous customers
  • Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
  • Enter jobs into computer system/first screen billing
  • Complete order forms
  • Examine original hard copy documents for completeness and defects
  • E-mail or call customer with questions regarding orders, when appropriate
  • Note problems with orders for Production Manager
  • Consult with Estimator regarding costs and communicates information to customer. Follow estimating procedures for review/approval in various situations
  • Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
  • Examine digital files for completeness and defects
  • Resolve problems with digital orders or obtains assistance from technical expert
  • Update customers throughout production to keep them informed of status of job
  • Refer questions regarding jobs in progress to the appropriate production manager
  • Monitor progress of job order throughout production, confer with employees at all levels of company
  • Follow-up on orders to ensure delivery by specified dates and times
  • Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
  • Participate in ongoing ARC and other training to update technical skills and knowledge
  • Perform other tasks, duties, or functions as directed

PM20

Keywords: American Reprographics Company, Aurora , Customer Service Representative, Other , Aurora, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Aurora RSS job feeds