Customer Support Specialist (Milwaukee, Wisconsin)

Company: Johnson Controls, Inc.
Location: Aurora
Posted on: June 6, 2021

Job Description:

What you will do

Provide advance support for end users working on sales applications. Establish and maintain open lines of communication between technical support staff and sales support staff to ensure timely resolution of open issues. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

How you will do it

• Provides first tier application support for the Johnson Controls CRM applications by resolving technical issues through research and investigation responding back to appropriate parties via phone.
• Performs application administration as required to include data uploads, record updates and various administrative tasks.
• Working with National Sales Process Manager, Project Managers and other Sales Process team members, participate in development of knowledge-base for help desk use through documentation of issues.
• Assist end user community with technical questions and functionality issues.
• Other duties as assigned.

hat we look for

Required

• High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
• 5 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Experience in a call center environment preferred.
• Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mindset, and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco.com

Keywords: Johnson Controls, Inc., Aurora , Customer Support Specialist (Milwaukee, Wisconsin), Other , Aurora, Colorado