Client Manager (20121980)

Company: Del Monte Fresh Produce Inc
Location: Aurora
Posted on: June 6, 2021

Job Description:

Purpose of Position:

This position will be responsible for providing customer management, generate repeat business, and supply customers with the products they have ordered.

Accountabilities:

• Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success, while supporting our customers and partners in their efforts.
• Perform customer onboarding, periodic business reviews, and proactively alert customers of any impending issues.
• Identifies risk and consults with customers to recommend best course of action for impending issues.
• Collaborate closely and effectively with Operations and Sales teams to ensure alignment with customer needs and business operations.
• Develop and constantly improve processes to engage customers and provide recurring value.
• Communicate with the District Sales Managers and the Product Coordinators to gain an understanding of Del Monte's current and future supply of each product line, based on orders and customer requests.
• Advise the customer regarding the advantages of the different products we offer.
• Manage, enter and maintain sales orders.
• Work with the Office Staff and Office Manager to ensure that all delivery discrepancies are resolved in a timely manner. This involves the gathering and distribution of documents that support order adjustments.
• Send notifications to the appropriate operational department to ensure that all customers will be supplied with the requested product on the requested day. This includes ripening, reconditioning, repacking, tomato, shipping and transportation (where applicable).
• Drive internal process improvement initiatives.
• Design and develop innovative solutions to meet customer requirements.
• Facilitate resolution of customer issues by coordinating responses when required.
• Special projects as assigned.

Minimum Skills Required

• Bachelor's Degree in related field from an accredited institution, and/or equivalent work experience.
• At least 3+ years of prior experience in a similar role.
• Good Knowledge of Microsoft Office Skills (i.e. Word, Excel, PowerPoint and Outlook, etc.).
• Must also be detail-oriented and have good analytical, critical thinking, leadership and communication skills (i.e. oral and written).
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DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H

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Keywords: Del Monte Fresh Produce Inc, Aurora , Client Manager (20121980), Other , Aurora, Colorado