Front Office Manager - $500 Sign on Bonus
Company: Sage Hospitality Resources, LLP
Posted on: June 6, 2021
Come lead our high performing Front Office Team at the Denver
Airport Marriott at Gateway Park! We are looking for those who have
an eye for detail and a passion for service.
At Sage Hospitality we dare to be different; not only in the
experience we provide our guests, but also in the experiences we
provide our team members. We believe in being true to ourselves and
employing our passions. We are not just looking for employees; we
are looking for storytellers; we are looking for experiential
guides! Our guides are laid-back but attentive, genuinely
enthusiastic, and creative daydreamers who want to share their
passion with others and the community!
$500 Sign on Bonus
Respond in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to inquiries regarding hotel
information and guest concerns. Supervise the daily operations of
the Guest Services personnel; promoting a safe environment and
quality services to achieve maximum guest satisfaction and
Greets and completes established check-in procedures for
arriving guests on a daily basis, using both manual and
computerized methods, in order to ensure guests are satisfied and
in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or
posts monies, receipts, guest accounts and other forms of credit
using accurate, proper cash handling methods and established
procedures in order to present the customer with timely and precise
hotel charges upon check-out and maintain accurate hotel
Courteously answers inquiries and accepts reservations by
accurately communicating hotel rates and information and by using
suggestive selling techniques to sell room rates, increase
occupancy and revenue.
Maintain good guest relations by keeping abreast of all in-house
and area functions in order to answer questions and concerns with
timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls,
assisting outgoing calls, scheduling and setting wake-up to provide
guests with timely and efficient service.
Control cash transactions at the front desk and maintain
complete responsibility for personal bank as specified by hotel
bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all
Perform other duties as assigned, requested or deemed necessary
Assist and make recommendations to the Assistant General Manager
in the areas of conducting performance evaluations, discipline and
terminations as appropriate.
Coordinate guest service efforts to include group arrivals and
departures, and guest transportation, while maximizing the guest
experience through top quality customer service.
Coordinate and supervise the activities and foster good
relations with our valet service, taxi services, and the Airport
Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area
restaurants, theaters, community events, activities, etc., to
ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver
laundry and store luggage.
Provide guest transportation as required by hotel's standard
Order all supplies and maintain inventory control minimizing
Follow-up on any complaints or problems a guest may experience
in a timely and professional fashion to ensure a quality guest
Implement emergency training and procedures to ensure
appropriate protection of the hotel's guests, staff and company
Provide weekly schedule for all Front Office Associates, posted
by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel
activities in a way that insures that guest needs are being met in
a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with
all other systems/procedures that will help them provide our guests
with quality service. Make sure all Front Desk Associates are SSM
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily
(checklists, call back log, guest request log, wake-up log,
Provide assistance to other employees and departments to
contribute to the best overall performance of the department and
Ensure the front desk is represented at each Safety Committee
- Participates in Hotel MOD program
High School diploma or equivalent
Minimum two years previous experience as a front desk supervisor
or minimum of four years front office experience in hotel work.
Must have total understanding of all hotel front office
Requires working knowledge of guest services and hotel services,
policies or operations. Working knowledge is generally learned
Must have high school graduate level mathematical aptitude; know
standard cash handling procedures and knowledge of computerized
cash register systems.
Must have past experience in dealing directly with the public
and acquired general knowledge of basic customer service
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a
variety of customer service problems, including stressful and
highly emotional situations.
Must be highly organized and able to pay attention to minute
written and verbal details, particularly when performing multiple
- Excellent comprehension and literacy required to review
correspondence, initiate reports, conduct training, etc.
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Ability to read written forms of communication and monochrome
Must be able to operate computer, calculator and telephone
keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written
instructions, work on more than one task at a time, and be able to
communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending
and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist
clients. Occasional standing. Occasional carrying and lifting of
files and office items up to 25 lbs.
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with
Great discounts on Hotels, Restaurants,andmuch more.
Eligible to participate in the Employee Referral Bonus Program.
Up to $1,000 per referral
Position Type: Regular Full-Time
Property : Marriott DEN Gateway
Outlet: Not Applicable
Category: Front Desk & Guest Services
Min: USD $50,000.00/Yr.
Max: USD $54,000.00/Yr.
Tipped Position: No
Address : 16455 E 40th Cir
City : Aurora
State : Colorado
EOE Protected Veterans/Disability
Keywords: Sage Hospitality Resources, LLP, Aurora , Front Office Manager - $500 Sign on Bonus, Other , Aurora, Colorado
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