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Reservation Coordinator

Company: Emerge
Location: Aurora
Posted on: May 3, 2021

Job Description:

Summary/Objective
We're not for everybody. We're for those who are passionate, un-apologetically ambitious, and determined for success.
The Reservations Coordinator (RC) works directly with properties to ensure that our clients' housing needs are met, and expectations are exceeded. The Reservations Coordinator works as an internal liaison between the property and Account Manager Team, Lease Audit Team, and Housing Logistics Team. They are responsible for confirming unit availability, rental rates, and lease details for all confirmed client requests to facilitate smooth and efficient move-ins.
Essential Functions
Confirm all necessary details to secure final unit reservation
Collect all necessary paperwork for each move-in, including applications and leases
Communicate with various internal departments regarding specific needs for each housing accommodation (i.e. utility vendors, furniture delivery arrangements, funds and billing information, etc.)
Build relationships with properties to assist with negotiations in cost reduction
Gather and communicate all renewal terms after the initial rental period has ended
Efficient grid management for successful monitoring of Team Key Performance Indicators (KPI's)
One to two weeks of paid on-call participation required per year.
Competency
Strong, professional communication skills via phone/email
A passion to develop and nurture vendor relationships
Highly motivated with metrics-driven performance
Critical thinking for problem solving and issue resolution
Experience with Customer-Relationship Management (CRM)
Strong negotiation skills to reduce rental rates and lease fees
Attention to detail with managing multiple tasks simultaneously
Ability to receive constructive feedback for growth and development
Required Education & Experience
High School Diploma or equivalent
Minimum 2 Years Of Professional Customer Service Experience
Proficiency in Microsoft Outlook

Keywords: Emerge, Aurora , Reservation Coordinator, Other , Aurora, Colorado

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