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Director, User Experience (UX) Design & Strategy
Join the Graebel team to build or expand your new career. We
provide talent mobility and relocation solutions to Global 1000
firms and their employees. We pride ourselves on delivering
exceptional customer service, and believe that happy and fulfilled
employees make it happen. They innovate, take ownership of their
work, and as a result, take great care of our internal and external
clients. We value truth, love and integrity where you help foster
an environment of respect, honor, and caring for those that
interact with us. If you are ready to make a career move, please
get in touch with us. We are looking for exceptional people who
want to make a difference in the world.
We are looking for a Director, User Experience (UX) Design &
Strategy that is responsible for creating exceptional experiences
for all users of Graebel's technology platform. This role will
ensure customer satisfaction across all devices and applications.
The UX Design Director will lead agency partners to build a
forward--thinking strategy based on market research, user
psychology and digital design best practices and innovations - all
while transferring the Graebel brand's strengths and personality
seamlessly throughout the product.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
* UX Strategy * Develop a framework for Graebel's technology
platforms that create great user experiences, streamline operations
and ultimately drive growth for the company. * Enhance user
experience by creating simple and intuitive user interfaces that
enable integrations and personalization. * Create flexible and
scalable designs that can grow and evolve with market changes and
new technologies/applications. * Determine KPI strategy and user
* Market Research * Research and integrate design trends, best
practices and innovations for B2B and B2B2C users. * Create
customer journey maps and personas, competitive analysis and future
market analysis to guide decision-making. * Support management of
client advisory members to help guide strategy and product roadmap.
* Lead and conduct stakeholder listening tours and user testing. *
Regularly consolidate research and analysis to present to senior
leadership and key stakeholders.
* Design & Develop * Transform research and vision into tangible
recommendations and deliverables. * Lead cross-functional design
and development team/agencies to ensure projects are on time,
within budget and receive proper approvals and buy-in. * Determine
and prioritize user features and requirements. * Advise and
collaborate with CIO and IT team/partners on recommended
technologies/applications that help deliver UX strategy and vision.
* Vendor Management * Develop and administer RFP/selection
processes for any third-party agencies responsible for product
design, research, etc. * Manage relationship with third-party
relationships including contracts, scope, project planning and
* Performs other related essential duties as assigned or
* Ability to read, analyze and interpret complex documents,
professional journals and governmental regulations. * Ability to
write complex reports, detailed business correspondence, policies
and procedures. * Ability to give effective presentations to
management and large groups.
Educations: Bachelor's Degree in related field: Business
Administration, Marketing, Economics, UX Design, Engineering; MBA
preferred but not required. Seven (7) years of relevant working
experience acceptable in lieu of formal education.
Knowledge/Experience: Minimum of five (5) years of relevant
Anticipated Salary and Benefits Summary - $105-110K.
Comprehensive benefits package that includes: 401(k), health
insurance (medical, dental, vision), Employee assistance program,
paid time off based on years of service, paid holidays per year,
life insurance and disability coverage
Graebel Companies, Inc. is an EEO/AA Employer