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Factor_ IT Support Associate

Company: HelloFresh
Location: Aurora
Posted on: May 3, 2021

Job Description:

As you may have read in the news ..

"HelloFresh Acquires Ready-to-Eat Meal Company Factor75, Inc."

  • The acquisition marks the next step in HelloFresh's growth plan in the US to strengthen its leading position and to expand its total addressable market
  • Both companies will benefit from their combined resources, operational excellence and data-driven approach

We are extremely excited by this news as we add to the range of products available to our customers.

So what is Factor?

We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information.

We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy!

You will be an essential part of our US Technical Support Team supporting our Aurora, IL corporate office and warehouse facility users and the main technical resource on site. Whether you're responding to incidents or pro-actively working to build a better platform, you will be responsible for providing core IT support ranging from mobile device management, printer support, basic network troubleshooting, workstation hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users

You will

  • Provide excellent customer service, effective response times, and expert insights into general and sometimes complex support issues.
  • Provide on-site and remote resolution of common hardware/software computing issues.
  • Maintain hardware through in person and depot-based repairs.
  • Image and deploy newly acquired hardware to the appropriate department.
  • Understand policies and apply them to come up with a solution that meets user's needs and aligns itself amongst the company
  • Act as point of contact for other department's technical requests.
  • Provide training to all users on new hardware and software when required.
  • Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.
  • Ongoing evaluation and improvement of existing support processes and policies.
  • Troubleshoot android based tablets and mobile devices.
  • Assist other Factor_ locations as necessary.
  • Hardware and software asset management.
  • Participate in after business hour support for critical incident response escalations

You are

  • Able to work well under pressure
  • Ability to prioritize issues and task
  • Able to make decisions and act with limited supervision.

At a minimum, you have

  • Minimum 3-5 years of experience in a technical support or helpdesk role required
  • Strong customer service background required.
  • Experience supporting on-site and remote users for PC/ Mac, software and hardware.
  • Experience with GSuite
  • IT-related certifications are desirable.
  • Zebra printers and warehouse experience is preferred.

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

Keywords: HelloFresh, Aurora , Factor_ IT Support Associate, Other , Aurora, Colorado

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