GUEST SERVICE REPRESENTATIVE
Company: WoodSpring Suites Denver Aurora
Location: Aurora
Posted on: April 10, 2021
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Job Description:
Nationwide Hotel Management Company, LLC. (NHMC) is a
full-service hotel management company specializing in the economy
and select service segments of the hospitality industry, with
services focused on the extended stay segment. NHMC has been
recognized as one of the 30 Top Hotel Companies by Hotel Management
magazine. With over 120 hotels under management throughout the
United States, NHMC is one of the country's largest hotel
management companies, and largest within the Choice Hotels family
of brands. Founded in 2003 and reorganized in 2018 NHMC is based in
Wichita, Kansas. With "People First" as it's guiding principle, the
company has over 1,150 associates and growing. Please visit
www.nationwidehmc.com to learn more about our organization and to
view additional career opportunities. This position is located at a
WoodSpring Suites Hotel.
Benefits
Part-time employees are eligible for both Traditional and Roth 401K
with up to a 4% company match.
Position Summary
Ensure that guests receive outstanding customer service according
to company and brand standards. Greets guests, assists them with
check-ins and check-outs, registers and assigns rooms, issues room
keys/cards, transmits and receives messages, keeps records of
occupied rooms and guest accounts, makes and confirms reservations,
presents statement to and collects payments from guests as well as
ensuring that guest payments are collected and processed in a
reliable and timely manner.
Ensures that all service provided are consistently prompt and
courteous and meet high standards of quality to ensure guest
satisfaction and repeat business. Inspects guest rooms and public
spaces to ensure compliance and to confirm rooms and property are
guest ready. Responds to all emergency situations (police, fire,
emergency responder, weather, building - electrical outage, water
line breaks, etc.) in a timely manner.
Cleans the lobby and public restroom; washes and folds laundry; and
assists other staff in preparing check outs to be guest ready.
Position Type and Expected Hours of Work
This is a part-time position with rotating weekday and weekend
shifts. Employees in this position may be asked to take overnight
on-call shifts from time to time.
Required Education and Experience
-High school diploma or equivalent.
-Prior guest service experience preferred.
-Must have computer skills including the ability to access and
accurately input information into a computer system including
Microsoft Office Suite and the Hotel PMS system.
-Excellent oral and written communication skills.
-Friendly, cooperative manner and patience in dealing with
customers and staff.
-Must maintain a professional appearance and demeanor.
-Self-starter with the ability to prioritize and handle multiple
projects and meet deadlines under pressure.
-Strong organizational time management skills and problem-solving
skills.
Pay Range - $11.63-$15.16
Bonus:
Eligible for bonus based on hotel guest satisfaction survey result
scores, passing quality inspections, and for employees who aide the
hotel in sales program.
To review the full job description, click on the attachment
below.
Keywords: WoodSpring Suites Denver Aurora, Aurora , GUEST SERVICE REPRESENTATIVE, Other , Aurora, Colorado
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