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Senior Video Support Engineer, On-Air Systems

Company: NBCUniversal Media, LLC
Location: Aurora
Posted on: February 24, 2021

Job Description:

NBCUniversal has an opening for a Senior Video Support Engineer, On-Air Systems in the Operations and Technology group's Dry Creek campus in Centennial, CO. The Senior Video Support Engineer will be part of a dedicated 24x7 team tasked with supporting and maintaining our Dry Creek Operations Center, including immediately addressing on-air and critical issues as they arise.
Responsibilities:

  • Responding to outage calls from the operations team and leading initial response to any technical issues
  • Creating procedural documentation
  • Mentoring and training team members
  • Working with internal and external subject matter experts and vendors to resolve problems
  • Implementing software upgrades and system expansion
  • Analyzing problems in software- and hardware-based systems
  • Performance analysis and general system health checks across various technologies
  • Performing periodic maintenance procedures and proactive preventive maintenance actions
  • Developing the skills to become a subject matter expert for a collection of technologies within and across facilities
    Qualifications:
    • BS in Engineering/Computer Science or equivalent professional experience
    • 4+ years of support in a live on-air environment
    • Ability to mentor and develop technology workers
    • Ability to effectively manage change
    • Customer focused, with a full understanding of the on-air environment
    • Experience working in On-air and/or NOC operating environments
      Desired Experience in:
      • Video transmission and compression formats and systems, including, but not limited to, SDI, ASI, MPEG-2, MPEG-4, SMPTE-2110
      • Video stream meta data, including, but not limited to, DTMF triggers, timecode user bits, SCTE-35 and -104 triggers, Closed Captioning, Nielsen watermarking
      • Automation and control signaling protocols and systems including, but not limited to, serial, GPIO, VGPI, SNMP
      • Video synchronization techniques and systems including, but not limited to, NTSC reference, SMPTE-12M timecode, Network Time Protocol and Precision Time Protocol
      • IP-based connectivity, routing and switching including, but not limited to, routers, switches, firewalls, Cisco DCM, Nevion
      • Single- and multi-view display systems and technology
      • Proprietary monitor and control systems, preferably Evertz VistaLink and Grass Valley iControl
      • Enterprise computing infrastructure (e.g., enterprise servers, client server, storage devices and systems, hardware and software) as applied to the provisioning, management, storage, operation, scheduling, support and maintenance of the infrastructure
      • Desktop, server and VM technology
      • Storage technology, including SAN, NAS, RAID and Cloud
      • Broadcast automation systems, preferably Grass Valley Morpheus
      • SDI and IP video routing systems and their control, preferably GV nVision series, Evertz EQX, EXE, SDVN and Magnum

Keywords: NBCUniversal Media, LLC, Aurora , Senior Video Support Engineer, On-Air Systems, Other , Aurora, Colorado

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