Customer Service (Printing, Scanning, Faxing)

Company: Careerbuilder-US
Location: Aurora
Posted on: January 13, 2021

Job Description:

Role: Customer Service (Printing, Scanning, Faxing)Location: 13123 E 16th Ave, Aurora, CO 80045Contract Duration: 12 Months ESSENTIAL FUNCTIONS:--- Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).--- Tasks and activities are defined and routine.--- Ability to lift up to 50 pounds--- Point of contact to receive, review and electronically log customer jobs--- Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)--- Operate office/production equipment (printer, copier, fax, scan)--- Apply asset tags to office equipment and update database--- Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary--- Process and distribute incoming and outgoing faxes, log for billing purposes--- Process basic forms and update information using a PC--- Wrap, pack, label, and ship finished product--- Collect and submit meter reads--- Maintain appropriate supply inventory, distribute supplies as required--- Problem solve issues to complete production, delivery, and output requirements--- Perform quality inspection before, during and after output of each production run--- Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided--- Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications--- Operate high volume printers and copiers--- Estimate, schedule and track incoming production jobs--- Track and store jobs as customer requires for reuse at a future date, including file back-up--- Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software)--- Perform operator maintenance on equipment--- Maintain reporting logs and information for billing--- Track and store jobs as customer requires for reuse at a future date, including file back-up--- Perform minimal training to customer end-users on equipment--- May develop work processes or templates--- May operate high volume folding and inserting mail equipmentJob Requirements:SKILLS:--- Able to demonstrate Computer Skills--- Functional knowledge of PC (keyboard functions, mouse, etc.)--- Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel--- Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network--- Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry--- Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer--- Able to demonstrate basic math skills (division, multiplication, percentages)--- Able to demonstrate business maturity and professionalism--- Workers acting as first responders require basic use of MS Office , sufficient to maintain reporting in Excel; web access knowledge and Internet skills, plus proficiency in PC connectivity to printers as well as printer configuration (setting default parameters)EXPERIENCE: Experience in a Customer Service environment (minimum 1 year)EDUCATION:--- Minimum: High School Diploma or equivalent.--- Required: Post high school technology training or experience

Keywords: Careerbuilder-US, Aurora , Customer Service (Printing, Scanning, Faxing), Other , Aurora, Colorado