Customer Service (Printing, Scanning, Faxing)
Company: Careerbuilder-US
Location: Aurora
Posted on: January 13, 2021
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Job Description:
Role: Customer Service (Printing, Scanning, Faxing)Location:
13123 E 16th Ave, Aurora, CO 80045Contract Duration: 12 Months
ESSENTIAL FUNCTIONS:--- Possesses skills and competencies to
deliver intermediate contracted customer requirements (document
assembly and finishing).--- Tasks and activities are defined and
routine.--- Ability to lift up to 50 pounds--- Point of contact to
receive, review and electronically log customer jobs--- Operate
standard finishing equipment (e.g. paper cutters, inserters,
laminating, and hole punchers)--- Operate office/production
equipment (printer, copier, fax, scan)--- Apply asset tags to
office equipment and update database--- Track and coordinate the
move, add or change of office equipment assets at customer accounts
Clean and maintain office equipment when necessary--- Process and
distribute incoming and outgoing faxes, log for billing purposes---
Process basic forms and update information using a PC--- Wrap,
pack, label, and ship finished product--- Collect and submit meter
reads--- Maintain appropriate supply inventory, distribute supplies
as required--- Problem solve issues to complete production,
delivery, and output requirements--- Perform quality inspection
before, during and after output of each production run--- Sort and
scan hardcopy materials or other mediums for use in printed
documents or digital format; specific application training may be
required and provided--- Collect data and respond to print/copy
equipment issues by contacting service personnel using specific PC
applications--- Operate high volume printers and copiers---
Estimate, schedule and track incoming production jobs--- Track and
store jobs as customer requires for reuse at a future date,
including file back-up--- Inspect files for problem areas,
including fonts, image resolution and image registration Index
electronic materials to media such as CDROM , disk or tape, for
reproduction and distribution Integrate variable data files into
printed format using templates provided File/document conversion
(utilizing standard software)--- Perform operator maintenance on
equipment--- Maintain reporting logs and information for billing---
Track and store jobs as customer requires for reuse at a future
date, including file back-up--- Perform minimal training to
customer end-users on equipment--- May develop work processes or
templates--- May operate high volume folding and inserting mail
equipmentJob Requirements:SKILLS:--- Able to demonstrate Computer
Skills--- Functional knowledge of PC (keyboard functions, mouse,
etc.)--- Able to demonstrate Intermediate use of: MS office (Word,
Excel, PowerPoint), Web, Internet, and Intranet -- Create
spreadsheets -- Use standard formulas -- Sort -- Filter, and create
graphs -- Import/export information -- Embed files into
applications -- Move data between Word and Excel--- Able to
demonstrate ability to use / locate devices (drives, files,
printers) attached to network--- Able to demonstrate ability to
send and receive emails , find, open and save documents and files,
perform data entry--- Able to demonstrate ability to use internet
explorer for web browsing , send documents to preconfigured
printer--- Able to demonstrate basic math skills (division,
multiplication, percentages)--- Able to demonstrate business
maturity and professionalism--- Workers acting as first responders
require basic use of MS Office , sufficient to maintain reporting
in Excel; web access knowledge and Internet skills, plus
proficiency in PC connectivity to printers as well as printer
configuration (setting default parameters)EXPERIENCE: Experience in
a Customer Service environment (minimum 1 year)EDUCATION:---
Minimum: High School Diploma or equivalent.--- Required: Post high
school technology training or experience
Keywords: Careerbuilder-US, Aurora , Customer Service (Printing, Scanning, Faxing), Other , Aurora, Colorado
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