Injury Adjuster- FPI
Company: USAA
Location: Colorado Springs
Posted on: June 30, 2025
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Job Description:
Why USAA? At USAA, our mission is to empower our members to
achieve financial security through highly competitive products,
exceptional service and trusted advice. We seek to be the 1 choice
for the military community and their families. Embrace a fulfilling
career at USAA, where our core values – honesty, integrity, loyalty
and service – define how we treat each other and our members. Be
part of what truly makes us special and impactful. The Opportunity
As a dedicated Injury Adjuster- FPI , you will within defined
guidelines and framework, responsible to adjust First Party Injury
non-attorney involved soft tissue bodily injury or auto Personal
Injury Protection ( PIP) and MedPay (MP) medical claims to include
confirming coverage, determining liability, investigating,
evaluating, negotiating, and adjudicating claims in compliance with
state laws and regulations. Responsible for delivering a concierge
level of best-in-class member service through setting appropriate
expectations, proactive communications, advice, and empathy. This
hybrid role requires an individual to be in the office 3 days per
week . These multiple positions can be based in one of the
following locations: San Antonio, TX, Phoenix, AZ Colorado Springs,
CO, Chesapeake, VA or Tampa, FL . Relocation assistance is not
available for this position. Training Schedule: Must be available
to attend mandatory training for 5 weeks. PTO will not be permitted
during these time frames. Work Schedule: Must be open and available
to work any schedule assigned between Monday - Friday 7:00a.m -
7:30 p.m. What you'll do: Adjusts moderately complex and complex
1st party Personal Injury Protection (PIP) and Medical Payments
(MP) claims. Identifies, confirms, and makes coverage decisions on
soft tissue claims. Investigates loss details, determines legal
liability, evaluates, negotiates, and adjudicates claims
appropriately and timely; within appropriate authority guidelines
with clear documentation to support accurate outcomes. Provides
advice and sets expectations into next steps to members.
Collaborates and supports team members to resolve issues and
identify appropriate matters for escalation. Partners with and/or
directs vendors and internal business partners to facilitate timely
claims resolution. Delivers a best-in-class member service
experience through setting appropriate expectations and proactive
communication. Supports workload surges and catastrophe (CAT)
response operations as needed, including mandatory on-call dates
and potential evening, weekend, and/or holiday work outside normal
work hours. May be assigned CAT deployment travel with minimal
notice during designated CATs. Works various types of claims,
including ones of higher complexity, and may be assigned additional
work outside normal duties as needed. Ensures risks associated with
business activities are effectively identified, measured,
monitored, and controlled. What you have: High School Diploma or
General Equivalency Diploma. 1 year of injury adjusting or auto
liability adjusting experience to include highly complex vehicle
physical damage, such as multi-vehicle, non-owned vehicles, or
total loss claims. Working knowledge and understanding of the auto
claims contract, investigation, evaluation, negotiation, and
accurate adjudication of claims as well as application of case law
and state laws and regulations. Demonstrated negotiation,
investigation, communication, and conflict resolution skills.
Proven investigatory, prioritizing, multi-tasking, and
problem-solving skills. Exercise sound financial judgment and
discretion in handling insurance claims. Knowledge of coverage
evaluation, loss assessment, and loss reserving. Acquisition and
maintenance of insurance adjuster license within 90 days and 3
attempts. What sets you apart: 2 years Auto Liability/Casualty
adjusting experience to include complex/multi vehicle liability. 3
years PIP/MedPay coverage handling experience. Ongoing Professional
Development with a focus on Insurance. Bachelors Degree or higher.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. Compensation: The salary range
for this position is: $54,940 - $98,440 . Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market data of the position. The
actual salary for this role may vary by location. Employees may be
eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors. The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job. Benefits: At USAA
our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals. For more details on our outstanding benefits, visit our
benefits page on USAAjobs.com Applications for this position are
accepted on an ongoing basis, this posting will remain open until
the position is filled. Thus, interested candidates are encouraged
to apply the same day they view this posting. USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Aurora , Injury Adjuster- FPI, Legal , Colorado Springs, Colorado