Field Service Technician
Company: TDS Telecom
Location: Strasburg
Posted on: May 2, 2024
Job Description:
As a Field Service Technician in Strasburg, CO, you will assist
with on-site installations, troubleshooting, repairs, and
maintenance of telecommunications products and equipment that TDS
sells and leases. The Field Service Technician has direct,
face-to-face contact with our customers and is expected to be
proactive with the sales of TDS services and products. Services
include, but are not limited to, Telephony, Video/CATV/DBS,
Internet, and/or high speed networks. This position exceeds
customer expectations by performing extraordinary customer service,
identifying customer needs, and providing them with communications
solutions. This position also understands how to use and
demonstrate TDS products and seeks sales opportunities while
educating the customer. Products & services include (but are not
limited to): Local Service, Central Office Services, Structured
Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or
Video Conferencing and Non-regulated CPE. -This position can be
hired at either a Field Service Technician (requisition ID
#2024-23180), or a Field Service Technician-Network - (requisition
ID #2024-23181) level depending on the skills and qualifications of
the candidate. Different job postings exist for each of these
positions. Please reference each job posting for the minimum
qualifications required for each role and submit an application for
each level that you are both interested and qualified for. -The pay
range listed for this position represents the low and high end of
the base compensation range. The actual offer amount will carefully
consider multiple factors, such as relevant skills, qualifications,
work experience, location and/or competencies that align with the
specified role. Certain positions are eligible for additional forms
of compensation such as bonuses and equity awards. - -TDS
Telecommunications LLC -(TDS Telecom/TDS -) delivers high-speed
internet, TV entertainment, and phone services to a mix of small to
mid-sized urban, suburban and rural communities throughout the U.S.
With 1.2 million connections, TDS is a rapidly growing technology
company. Powered by fiber-optics and new industry-leading
technologies, TDS delivers up to 8 Gigabit internet speeds and
offers internet-protocol based TV entertainment solutions along
with traditional phone services. TDS also offers businesses VoIP
advanced communications solutions, dedicated internet service, data
networking, and hosted-managed services. Visit -. - -TDS Telecom,
headquartered in Madison, Wis., employs 3,600 people and is a
subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a
Fortune 1000 - -company. Founded in 1969, Telephone and Data
Systems provides wireless, broadband, video and voice; and hosted
and managed services to approximately 6 million connections
nationwide through its businesses: UScellular, TDS Telecom, and
OneNeck IT Solutions. Visit -. - -
- Assists with and performs on-site installing, troubleshooting,
testing, splicing, repairing, and maintaining telephone equipment
and general network equipment, customer premise equipment,
Video/CATV/DBS, fiber optic/copper facilities and/or other TDS
products & services for new and existing customers.
- Identifies location of defective cable using various test
equipment and repairs buried, aerial, underground and/or customer
cable.
- Locates cable and fiber in response to customer requests and/or
construction needs.
- Pole climbing and operating construction equipment is
required.
- Locates, identifies and marks company underground and buried
facilities to prevent facilities from being damaged.
- Keeps orderly log of all locate requests in our exchange
area.
- Performs cable fault acceptance tests on newly constructed
facilities.
- Assists with and provides troubleshooting support techniques
and corrections. Responds to "trouble" dispatches.
- Assists with and provides support for enhancing and maintaining
record systems (cross connects, line groups, network elements,
etc.).
- Provides excellent customer service. Proactively educates and
sells TDS products and services to customers.
- Gain working knowledge of RUS Standards and Grounding practices
associated with splicing and maintenance of outside plant
facilities and equipment.
- Completes all related paperwork in a timely manner such as
forms, timesheets, material usage, and special data requests.
- May require working on project teams.
- Maintains work equipment and company vehicle.
- Stocks vehicle and notifies appropriate person when supplies
and materials are low.
- Promotes safety and accident prevention as day-to-day part of
the normal job functions and attends safety meetings as required.
- Follows safety policies and procedures, applies safety training
and follows Department of Transportation requirements as they apply
to the job.
- Responsible for routine vehicle maintenance & adherence to TDS
Vehicle Safety Policy.
- Maintains inventory including purchasing, receiving, stocking,
and tracks regulated and non-regulated equipment and materials.
- Provides equipment maintenance, operating instructions, and
diagnostics as needed.
- Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems,
Plant Record Systems, and other TDS applications to ensure accurate
facility assignment and verification.
- Utilizes staking sheets and cut sheets. Assigns facilities and
updates system records and maps.The functions listed above are
intended to describe the general nature and level of work being
performed by associates assigned to this job. They are not intended
to be an exhaustive list of all responsibilities; other duties may
be assigned.Required Qualifications -
- Must have and maintain a valid driver's license.
- Must follow the TDS attendance guidelines in order to meet
TDS's business needs including but not limited to our obligations
to our customers and to our customers' needs.Other Qualifications
-
- Upon hire, must successfully complete customer-specific
requirements, which may include a background check administered by
the customer.
- Requires being available for on-call/standby responsibilities
and may require occasional travel. Must be willing to work overtime
as needed.
- Ability to maintain DOT (Department of Transportation)
requirements in relation to operating vehicles with a combined GVRW
(Gross Vehicle Weight Rating) of > 10,000 lbs.
- A+ certification and computer networking experience.
- Gain an understanding of telecommunication products and
services: Inside Wiring/Cable, Internet/Intranet, Bonding &
Grounding, Data & Computers/Transmission Concepts, Fiber Optic
Transmission, Static Sensitive Equipment, Color Codes, Structured
Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable
Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch
Maintenance, Voicemail, Special Circuits, Fiber Terminals,
Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data,
Testing & Certifying Loops To Support Data, Voice, and/or
Video.
- Practical knowledge/experience with computer applications
including (but not limited to): Databases, Trouble/Repair/Dispatch
Systems, Plant Record Systems, MS Outlook, MS Word, and MS
Excel.
- Ability to work and make decisions independently with little or
no supervision.
- Demonstrated customer service and sales skills, as well as
effective communications skills (verbal and written) for
interaction with internal and external customers.
- Proven organizational skills and ability to multi-task.
- Ability to operate vehicles with manual transmissions.Do you
meet all of the Required Qualifications, but aren't sure if your
experience meets the Other Qualifications? We encourage you to
apply! Research shows that some candidates may -not apply for jobs
unless they feel they meet 100% of the qualifications, when, in
fact, they have the skills and experience to be successful in the
role! - Experience and skills come in many different forms and may
not always look identical to what we have on paper, but still lead
to success in the role. If you meet the Required Qualifications and
believe you have what it takes to be successful in the position,
apply today! - -Physical Demands and Work EnvironmentWhile
performing the duties of this job, the associate is regularly
required to sit, stand, write and operate a computer keyboard,
standard office equipment and telephone. The associate regularly
communicates with customers. The associate is frequently required
to move about and reach for items. Frequently required to stoop,
kneel, crouch, or crawl. May be required to balance or climb.
Frequently lift and/or move up to 50 pounds and occasionally lift
and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust
focus.This position may require working outdoors, in
mechanical/equipment rooms, and possible extreme weather
conditions. While performing the duties of this job, the associate
is regularly exposed to moving mechanical parts and heavy
equipment. The physical demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. -BenefitsAssociates scheduled
to work 20 or more hours per week have access to medical, dental,
vision, life insurance, a 401(k) plan, and paid time off benefits
such as vacation (15 days accrued per year for full-time; pro-rated
for part-time associates working between 20-39 hours), sick leave
(10 days accrued per year for full-time and pro-rated for all other
associates), seven paid national holidays and one floating holiday,
paid parental leave (2 weeks after 12 months of employment), among
others. - Short Term Disability and Long Term Disability coverage
is also available for associates working 30 or more hours per week
and Education Assistance is available to full-time associates. -
Associates scheduled to work under twenty hours per week or for a
limited term (i.e. interns) are eligible for medical coverage, the
401(k) plan (if 18 or older), as well as sick leave (10 days
accrued per year for full-time and pro-rated for all other
associates). -For more detail on the benefits we offer -. -At TDS,
we embrace Equal Employment Opportunity by valuing our differences
and consider all qualified applicants without regard to race,
color, age, religion, sex, sexual orientation, gender identity,
national origin, disability, status as a protected veteran or any
other status protected by law. -To learn about our diversity &
inclusion philosophy and culture, -$22.18/Hr. - $33.28/Hr.
Keywords: TDS Telecom, Aurora , Field Service Technician, IT / Software / Systems , Strasburg, Colorado
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