Ace Handyman Services - Software Support Analyst (Denver,CO)
Company: Ace Hardware
Location: Denver
Posted on: April 18, 2024
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Job Description:
Compensation Details:
$70000.00 - $75000.00
Job Description:
The Software Support Analyst will support Ace Handyman Services and
Ace Hardware Painting Services in making sure all new businesses
onboarded onto our software platforms and then serve as ongoing
support and subject matter expect on ServiceTitan, Monday.com and
PaintScout. MUST BE LOCAL TO DENVER, CO. Hybrid 2 days a month
onsite.
About us:
Ace Hardware Home Services, a subsidiary of Ace Hardware
Corporation, has a growing roster of services, which now include
handyman services, plumbing, cooling, heating, electrical and
paint. Ace is now positioned to serve more homeowners who are
seeking to have home maintenance projects completed in a quality
manner performed by trained professionals from brands they can
trust.
Responsibilities:
Provide personalized one-on-one sessions and webinars for
franchisees and staff throughout the onboarding and post-go-live
phases, guaranteeing their success and expertise with
ServiceTitan.
Quickly and effectively resolve franchisee and staff issues through
a dedicated support ticketing system via Monday.com, prioritizing
high-impact concerns.
Assist in the initial setup and ongoing optimization of
ServiceTitan tenants, ensuring they are fine-tuned for maximum
functionality and aligned with business goals.
Develop and deliver targeted training to franchisees and staff to
deepen their understanding and maximize their use of the
comprehensive features of the softwares assigned to the business
units.
Support the optimization and maintenance of the AHS Monday.com
account.
Support and provide strategic insights to promote sophisticated
utilization of the ServiceTitan Center of Excellence.
Keep franchisees, staff, and management informed and trained on the
latest ServiceTitan features and updates, ensuring seamless
integration and competent usage.
Support the monthly communication to franchisees and staff,
detailing the progress of the ServiceTitan implementation,
highlighting new support resources, strategic initiatives, and
recent product updates.
Development of technology solutions to improve operational
efficiency.
Enforcement of IT standard operating procedures.
Introduction of third-party service providers and software
solutions
Standard operating procedures modifications.
Skills Needed:
Bachelor's degree in information technology or equivalent
experience.
Prior Home Services industry experience strongly preferred.
3-5 years' experience with ServiceTitan software.
2+ years of Service Industry experience.
Technical Proficiency: Proficient in software such as ServiceTitan,
Monday.com, and Microsoft Office.
Stakeholder Management: Experience in managing expectations and
relationships with various internal and external stakeholders.
Innovative Thinking: Capacity to drive innovation in technology and
business processes to drive efficiencies and profitability.
Problem-Solving: Excellent analytical and problem-solving
abilities
Adaptability: Ability to adapt to rapidly changing technology
landscapes.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a
policy of promoting equal employment opportunities. The company
recognizes the importance of diversity and leveraging the skills
and talents of all people to the mutual advantage of each
individual and the organization. The company is committed to the
prevention of employment discrimination related to race, religion,
color, sex (including sexual harassment), gender identity, national
origin, age, marital status, disability and military or veteran
status, sexual orientation or any other action covered by federal
or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job
posting, but could be higher based on education and experience.
Please note, compensation decisions are dependent on the facts and
circumstances of each opening. We take into consideration the
minimum requirements outlined in the job description, such as an
individual's education, training and experience, the position's
work location, required travel (if any), and external market
conditions when determining the final salary for potential new
hires.
Be aware that salary estimates published via alternate online job
boards may not be a true representation of the actual pay range
offered for this position. Please refer to the Ace position
description for the accurate starting pay range information and
feel free to discuss this with a Talent Acquisition professional if
you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all
aspects of the position listed. It is meant to cover the
basic/general essential job functions of a particular position. Ace
Hardware Corporation reserves the right to change job duties,
including essential job functions, according to business
necessity.
Keywords: Ace Hardware, Aurora , Ace Handyman Services - Software Support Analyst (Denver,CO), IT / Software / Systems , Denver, Colorado
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