Help Desk - Information Technology

Company: Ampcus Incorporated
Location: Aurora
Posted on: May 28, 2023

Job Description:

Job Description
Troubleshooting workstations and connectivity for devices. Dell, Mobile devices, printers. Project support. Knowledge of Epic and iOS devices (iPads and iPhones). Experience 3+ years required. Preferred Skills: Epic. Contract Length: 4 months.
--- ssists with installing, maintaining and repairing computer hardware and related peripheral equipment, software and network infrastructure. Installs and repairs voice, data, and video communications systems, new PCs, and label printers.
--- Performs new phone setup, programming, and network configuration.
--- Troubleshoots, diagnoses and repairs computer hardware and peripheral equipment malfunctions and resolves issues in a minimally disruptive manner.
--- Disseminates technical knowledge, including formal training across the Desktop Services team.
--- Reviews assigned tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement.
--- Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
--- dheres to IT policies, procedures and protocols.
--- Communicates issues or possible risks to management, end users and IT staff.
Provides Tier 2 support for supported systems and infrastructure. Establishes and fosters ongoing relationships with assigned groups.

Keywords: Ampcus Incorporated, Aurora , Help Desk - Information Technology, IT / Software / Systems , Aurora, Colorado