PC Network Support Technician 2/3
Company: Northrop Grumman
Location: Aurora
Posted on: May 17, 2023
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Job Description:
Requisition ID: R10083634
Category: Information Technology
Location: Aurora, CO, USA
Citizenship Required: United States Citizenship
Clearance Type: SCI
Telecommute: No- Teleworking not available for this position
Shift: 1st Shift (United States of America)
Travel Required: Yes, 10% of the Time
Relocation Assistance: Relocation assistance may be available
Positions Available: 2
At Northrop Grumman, our employees have incredible opportunities to
work on revolutionary systems that impact people's lives around the
world today, and for generations to come. Our pioneering and
inventive spirit has enabled us to be at the forefront of many
technological advancements in our nation's history - from the first
flight across the Atlantic Ocean, to stealth bombers, to landing on
the moon. We look for people who have bold new ideas, courage and a
pioneering spirit to join forces to invent the future, and have fun
along the way. Our culture thrives on intellectual curiosity,
cognitive diversity and bringing your whole self to work - and we
have an insatiable drive to do what others think is impossible. Our
employees are not only part of history, they're making history.
Northrop Grumman has a need for PC Network Support Technicians in
our Aurora, CO location.
Roles and Responsibilities will include but aren't limited to:
Resolves end user IT issues and provide end user IT services
surrounding computer hardware, software, network, and
telecommunications systems while demonstrating expertise in
customer service and technical knowledge.
Perform lower-level system updates such as account creations, phone
configuration, network device registration, etc.
Records, maintains, and updates records in the Incident Management
system. Performs analysis of problems and assist with corrective
action to restore functionality, and works with technical, customer
service or development staff to resolve recurring problems and
issues with applications and/or products.
Documents and submits problem resolutions to the knowledge database
to assist other Help Desk personnel with problem resolutions.
This position can be filled at either a level 2 or level 3.
Basic Qualifications - Level 2:
High School diploma or equivalent and 4 years additional education
and/or related experience or Bachelors degree with 0 years
experience.
Candidates must have a current Top Secret security clearance with
SCI access and a current Polygraph completed within the last 5
years to be considered
Current DOD 8570 IAT Level II certification (ex: Security + CE)
certification
Basic Qualifications - Level 3:
High School diploma or equivalent and 6 years additional education
and/or related experience, or Bachelors degree with 2 years
experience.
Candidates must have a current Top Secret security clearance with
SCI access and a current Polygraph completed within the last 5
years to be considered
Current DOD 8570 IAT Level II certification (ex: Security + CE)
certification
Preferred Qualifications - Levels 2 and 3:
Certified Help Desk Professional, MCP, MCSE, A+, Linux certified or
certificates in related disciplines
Associates degree or higher
Strong troubleshooting abilities are a must.
Must be customer and detail oriented and possess good
decision-making ability.
General understanding of Computing and Storage Systems and
Networking
Experienced in providing remote support to end users utilizing
remote desktop tools and walking users through troubleshooting
steps over the phone.
Must possess excellent verbal and written communication skills.
Knowledge and understanding of customer service techniques. Prefer
knowledge of Microsoft Office automation solutions, and a
willingness to learn new tools and technologies and take on new
responsibilities as assigned.
Salary Range: $45,400 USD - $75,600 USD
Salary Range 2: $53,900 USD - $89,900 USD
Employees may be eligible for a discretionary bonus in addition to
base pay. Annual bonuses are designed to reward individual
contributions as well as allow employees to share in company
results. Employees in Vice President or Director positions may be
eligible for Long Term Incentives. In addition, Northrop Grumman
provides a variety of benefits including health insurance coverage,
life and disability insurance, savings plan, Company paid holidays
and paid time off (PTO) for vacation and/or personal business.
The health and safety of our employees and their families is a top
priority. The company encourages employees to remain up-to-date on
their COVID-19 vaccinations. U.S. Northrop Grumman employees may be
required, in the future, to be vaccinated or have an approved
disability/medical or religious accommodation, pursuant to future
court decisions and/or government action on the currently stayed
federal contractor vaccine mandate under Executive Order 14042
https://www.saferfederalworkforce.gov/contractors/.
Northrop Grumman is committed to hiring and retaining a diverse
workforce. We are proud to be an Equal Opportunity/Affirmative
Action Employer, making decisions without regard to race, color,
religion, creed, sex, sexual orientation, gender identity, marital
status, national origin, age, veteran status, disability, or any
other protected class. For our complete EEO/AA and Pay Transparency
statement, please visit http://www.northropgrumman.com/EEO. U.S.
Citizenship is required for most positions.
Keywords: Northrop Grumman, Aurora , PC Network Support Technician 2/3, IT / Software / Systems , Aurora, Colorado
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