Lead Field Service Technician - 2nd shift
Posted on: November 20, 2022
Join a team recognized for leadership, innovation and
Intelligratedis a -$2.5B global business and part of the -$8B
Safety and ProductivitySolutions (SPS) Strategic Business Group of
Honeywell. HoneywellIntelligrated (IGS) designs, manufactures,
integrates and installs completematerial handling automation
solutions, including conveyor, IntelliSort -sortation, Alvey -
palletizers, Honeywell Robotics, automated storage andretrieval
systems, and voice- and light-directed picking technologies -
allmanaged by advanced machine controls and our best-in-class
Momentum--- warehouseexecution system. By drawing on an
ever-expanding portfolio and deep industryexpertise, we provide
best-fit, scalable solutions to help businesses optimizeand manage
their entire fulfillment processes, from receiving to shipping -
andeverything in between.
The Connected Distribution Center from HoneywellIntelligrated is
designed to help companies make the digital transformationfrom
manual to automated processes and keep up with the rapidly
escalating paceof modern commerce demands. Through the seamless
integration of sensors,controls, automation and labor, we're
providing the real-time businessintelligence to help our customers
make informed business decisions, ensureworker safety, and maximize
equipment uptime and lifecycles.
From concept and integration to industry-leadinglifecycle support
services, Honeywell Intelligrated is committed to ourcustomers'
successes - delivering sustained distribution and
fulfillmentproductivity and continual performance improvements
through increased flexibility,efficiency and accuracy. We back
every project with 24X7 multilingual technicalsupport and access to
lifecycle support services through a network of national,regional
and local service centers.
The future is what you make it.
When you join Honeywell, you become a member of ourglobal team of
thinkers, innovators, dreamers and doers who make thethings that
make the future.
That means changing the way we fly, fueling jets in aneco-friendly
way, keeping buildings smart and safe and even making itpossible to
breathe on Mars.
Working at Honeywell isn't just about developing cool things.That's
why all of our employees enjoy access to dynamic
careeropportunities across different fields and industries.
Are you ready to help us make the future?
Provide reliable technical assistance to internal and external
customers. You will provide professional coverage of Technical
Support Helpdesk. You will support focus on accuracy, timely
feedback, and customer satisfaction. You will drive timely
identification, investigation, resolution, root cause analysis and
replication of technical issues. You will build internal
relationships to expedite complicated cases. You will develop broad
understanding of customer needs. You will support the
knowledge-sharing mindset, methodology, and tools. You will help
develop Technical Support processes. You will ensure proper
documenting and recording of all activity and communication.
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge
YOU MUST HAVE
High School Diploma or GED
Bachelor degree in Management, Computer Science or a technology
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center
Good administration skills
JOB ID: HRD183108
Category: Customer Experience
Location: 22000 E 38th Ave,Aurora,Colorado,80011,United States
Honeywell is an equal opportunity employer. Qualified applicants
will be considered without regard to age, race, creed, color,
national origin, ancestry, marital status, affectional or sexual
orientation, gender identity or expression, disability,
nationality, sex, religion, or veteran status.
Keywords: Honeywell, Aurora , Lead Field Service Technician - 2nd shift, IT / Software / Systems , Aurora, Colorado
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