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Lead Field Service Technician - 2nd shift

Company: Honeywell
Location: Aurora
Posted on: November 20, 2022

Job Description:

Join a team recognized for leadership, innovation and diversity

Intelligratedis a -$2.5B global business and part of the -$8B Safety and ProductivitySolutions (SPS) Strategic Business Group of Honeywell. HoneywellIntelligrated (IGS) designs, manufactures, integrates and installs completematerial handling automation solutions, including conveyor, IntelliSort -sortation, Alvey - palletizers, Honeywell Robotics, automated storage andretrieval systems, and voice- and light-directed picking technologies - allmanaged by advanced machine controls and our best-in-class Momentum--- warehouseexecution system. By drawing on an ever-expanding portfolio and deep industryexpertise, we provide best-fit, scalable solutions to help businesses optimizeand manage their entire fulfillment processes, from receiving to shipping - andeverything in between.

The Connected Distribution Center from HoneywellIntelligrated is designed to help companies make the digital transformationfrom manual to automated processes and keep up with the rapidly escalating paceof modern commerce demands. Through the seamless integration of sensors,controls, automation and labor, we're providing the real-time businessintelligence to help our customers make informed business decisions, ensureworker safety, and maximize equipment uptime and lifecycles.
From concept and integration to industry-leadinglifecycle support services, Honeywell Intelligrated is committed to ourcustomers' successes - delivering sustained distribution and fulfillmentproductivity and continual performance improvements through increased flexibility,efficiency and accuracy. We back every project with 24X7 multilingual technicalsupport and access to lifecycle support services through a network of national,regional and local service centers.

The future is what you make it.

When you join Honeywell, you become a member of ourglobal team of thinkers, innovators, dreamers and doers who make thethings that make the future.

That means changing the way we fly, fueling jets in aneco-friendly way, keeping buildings smart and safe and even making itpossible to breathe on Mars.

Working at Honeywell isn't just about developing cool things.That's why all of our employees enjoy access to dynamic careeropportunities across different fields and industries.

Are you ready to help us make the future?

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Key Responsibilities

Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge


High School Diploma or GED


Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills

Additional Information

JOB ID: HRD183108
Category: Customer Experience
Location: 22000 E 38th Ave,Aurora,Colorado,80011,United States
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Aurora , Lead Field Service Technician - 2nd shift, IT / Software / Systems , Aurora, Colorado

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