Field Service Office Products Support Technician
Company: Ricoh USA
Location: Aurora
Posted on: June 25, 2022
|
|
Job Description:
Come Create at Ricoh If you are seeking a team driven by passion
and purpose, come create with us at Ricoh. We are a team of
information seekers and customer-obsessed collaborators who aspire
to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals
to join us to help drive high-performance team and our commitment
to excellence. Ricoh is an integrated solutions provider and
partner that connects people and technology, creates outstanding
customer experiences, and delivers innovation for businesses
worldwide. We empower digital workplaces by enabling individuals to
work smarter from any location and harness the power of
information-how it is collected, stored, managed, and shared-to
unlock the potential in every organization. We deliver services and
technologies that inspire our customers' success and guide them
toward a better and more sustainable future. If you are seeking a
purpose-driven and passionate team, come create with us, and help
drive our high-performance culture of excellence into tomorrow.
Invest in yourself At Ricoh, you can: * Choose from a broad
selection of medical, dental, life, and disability insurance
options. * Contribute to your financial security with Retirement
Savings Plan (401K), Health Savings Account (HSA), and Flexible
Spending Account (FSA) investments. * Augment your education with
team member tuition assistance programs. * Enjoy paid vacation time
and paid holidays annually. * Tap into many other benefits to
enhance your health, wellness, and ongoing personal and
professional development. POSITION PROFILE Services and repairs a
variety of office equipment at customer locations, usually within a
specific geographic area. May be viewed as specialist on certain
products. Additional responsibilities may include Team
Lead/Coordinator role. Position requires 1(one) Industry
Certification. JOB DUTIES AND RESPONSIBILITIES * Specializes in the
servicing and repair of a core set of highly complex office
products. * Manages territory, inventory and customer
relationships. * As a specialist, provides 2nd level technical
support to other technicians. * Achieves expected productivity
levels associated with assigned workload and level of experience. *
Actively drives revenue generating opportunities through supply
leads, contract sales, network support contract leads, equipment
and print assessment leads. * Able to work under minimal
supervision Demonstrates technical expertise and provides
specialist services * Performs a full range of servicing and repair
service procedures including diagnostics, installation, removal and
retrofits on a core set of highly complex office products. *
Demonstrates required digital competencies associated with assigned
products and level assignment. * Performs troubleshooting and
repairs or replaces equipment components as necessary on B-W, color
and multifunctional devices. * Completes technical training on new
equipment as assigned Provides advanced training * Conducts OJT for
new and experienced technicians as required. * Conducts technical
seminars as required. * Serves as a role model and exhibits
professional appearance and behavior at all times, under the most
difficult situations. * A positive influence/champion within the
team/organization. * Proactively seeks ways to improve things.
Manages Territory * Assumes responsibilities of Field Technology
Service Manager as required. * Effectively executes all required
territory management and call handling procedures. * Works closely
with sales partners to maximize equipment leads and upgrade
opportunities. * Maintains and manages own parts inventory with a
high degree of accuracy. * Adheres to territory back-up plans. *
Completes all required administrative tasks in an accurate and
timely manner. * Complies with all company policies. Customer
Service * Effectively handles the most difficult customer
situations. * Acts as a communication link on unresolved technical
problems/issues. * Interacts with external customers for the
purpose of determining service needs on equipment and ensuring
overall high level of customer satisfaction with the service
performed. * Maintains productive, professional relationship with
all company personnel. * Responsible for maintaining a car stock
inventory. * Performs other duties as assigned. QUALIFICATIONS
(Education, Experience, and Certifications) Typically: * Requires
high level technical skills typically gained through completion of
technical school and 3+ years of related experience including a
minimum of 2 years as a Technology Service Consultant I. * Requires
1 Industry Certification and sustained (at least 2 years) of meets
or exceeds performance level. * Requires a valid state driver's
license and minimum level of auto insurance coverage per Ricoh
policy for positions entailing extensive use of personal car while
on company business. * Requires an excellent working knowledge of
electro-mechanical devices and electronics. * Requires expert
knowledge of assigned equipment. * Skilled methodical approach to
resolving problems. * Possesses strong interpersonal and verbal
communications skills. * Excellent customer service skills
including ability to follow up to ensure closure of issues. *
Skilled ability to read and comprehend written technical
information in the form of technical manuals, parts books and
relevant publications. Ricoh is an EEO/Affirmative Action Employer
-- Minorities/Women/Protected Veterans/Disabled.Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled
Keywords: Ricoh USA, Aurora , Field Service Office Products Support Technician, IT / Software / Systems , Aurora, Colorado
Click
here to apply!
|