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Company: Tagawa Greenhouse Enterprises LLC
Location: Aurora
Posted on: June 21, 2022

Job Description:

The PC/Network Admin Supervisor provides in-house computer/network support based on knowledge of current company-used software applications and POS systems. This position coordinates the budgeting, configuration, and operations of all phones, copiers, personal computers, offsite systems, and computer networks for all departments. This role also consults with Managers on the software applications, peripheral equipment, security functions and future system requirements/improvements. The PC/Network Admin Supervisor provides technical service support as well as installation, maintenance, and software training and support; monitors and develops procedures for personal computer and network management; and provides technical expertise for all network users in the areas of training, problem resolution, hardware and software upgrades. This full-time year-round position ensures that all essential networks, registers, and personal computers are functioning properly for all intended uses, which may require 24/7 availability for support and troubleshooting. This role also includes the possibility of supervising one or more IT staff. Essential Functions & Responsibilities - Order, maintain, and distribute supplies as needed by staff (toner cartridges, diskettes, copy paper, etc.) - Develops instructional programs and conducts training for computer users, in one-on-one and/or classroom settings on the use of PCs, software applications, and POS system. Supports users with technical advice and problem resolution. - Maintains accountability and assures the accuracy of electronics equipment inventory, replacement and repair parts inventory, and hardware and software agreements, assuring accuracy of the terms and agreements. - Plans and maintains all networks of PCs, phones, copiers, and workstations. - Designs, installs and maintains all automation systems to include movements, temporary loans and leases of automation equipment with appropriate department management. - Ensures that backup, recovery and security procedures are set up and performed as necessary. - Monitors the utilization of all networks to detect potential errors or problems and provides necessary prevention guidelines. Monitors networks to determine upgrade requirements and general utilization issues. - Works with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and networks. - Provides new application ideas to all areas of company where new technology can be utilized to gain better efficiency and improve company productivity. - Assures all capital expenditure equipment and services are budgeted, scheduled on a fiscal basis, requested with proper justification and written for the approval of senior management. Tracks the approval process and updates users when appropriate. - Assists with personal computer programming issues and projects as requested. - Assists in the supervision of the quality assurance operations as requested.

Knowledge, Skills, & Abilities - Effective technical analysis, problem-solving skills, organizational abilities, and time management skills - Excellent interpersonal communication abilities in a multi-department team setting - Consistent attention to detail, sense of urgency, and self-initiative - Willingness to work overtime and/or on weekends as needed - Required: 3+ years experience in a technical support/end-user support position - Preferred: Bachelor's degree in computer science or related field - Preferred: Knowledge of networking services and common networking protocols, Microsoft Windows AD network administration, and systems support experience. - Preferred: Knowledge of Counterpoint (POS) system, small business phone systems, Wi-Fi networks, deploying and maintaining network-wide software applications (antivirus, remote desktop connectivity, etc.) Proficiency with Microsoft Access, MS SQL, and Google Suite.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Excellent interpersonal and organizational skills. - Ability to work with various departments and foster teamwork. - Ability to work independently with minimal supervision. - Maintain a positive and professional work atmosphere while dealing with customers/guests, managers, co-workers, and staff in a respectful and timely manner. - Flexible availability and willingness to work overtime, including weekends during peak seasons - 24/7 availability for troubleshooting and remote support beyond regular business hours - Ability to supervise one or more IT staff and to collaborate closely with other admin staffPhysical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. *With or without reasonable accommodations* ELIGIBLE FOR BENEFITS AFTER 90DAYS OF EMPLOYMENT -Health and Dental Insurance -PTO$26-$28 Hourly PI180750162

Keywords: Tagawa Greenhouse Enterprises LLC, Aurora , PC/ NETWORK ADMIN SUPERVISOR, IT / Software / Systems , Aurora, Colorado

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