Sr. Field Service Engineer
Company: Canon Solutions America, Inc.
Location: Aurora
Posted on: May 15, 2022
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Job Description:
US-CO-Centennial Canon Solutions America, Inc.Requisition ID:
26158Category: Field ServicePosition Type: Full-TimeOverviewThe
best problem solvers are true knowledge seekers. Providing a high
level of technical support is no simple feat in dynamic
environments. You must be willing to learn and comprehend new
products and skills at a moment's notice. If you're in the business
of supplying seamless and expert operational, maintenance, and
networking support and thrive in a 24/7 customer-driven setting, we
want to hear from you. Canon Solutions America, a pioneer in
technology, solutions, and services, is actively on the lookout for
a Sr Digital Service Specialist to make an immediate impact on our
talented team. ResponsibilitiesWe're searching for a true go-getter
to:- Diagnose mechanical, software, network, and system failures,
using established procedures.- Service and repair designated
equipment to Canon standards and specifications.- Report product
failure trends and serviceability issues to managers with necessary
supported documentation, ensuring accurate information and
recordkeeping.- Help meet and exceed customer demands by providing
efficient, responsive, and accurate Field/Shop/on-site
maintenance.- Diligently maintain all technical information, Field
Service Reports, Expense Reports, and Canon property assigned.-
Control all technical information and Canon property assigned.-
Assist with the solutions of escalated technical and/or customer
service-related problem areas for any territory when requested.-
Maintain complete working knowledge, aptitude, and ability to
repair multiple product lines including troubleshooting,
diagnostics, and preventive maintenance.- Communicate with
supervisors and other departments regarding the solution of
escalated technical and/or customer service-related problem areas.-
Interface with customer IT depts. QualificationsPlease note: this
is a customer-facing role, and requires compliance with customer
policies and protocols, which may include COVID-19 vaccination and
other measures relating to COVID-19.We're looking for a dedicated
individual with: - Typically requires general and/or vocational
training plus 2 to 4 years of related experience.- An Associate's
degree in electronics or electrical engineering capacity from an
accredited college or technical school or equivalent experience.-
Direct experience working as a field technician.- The capacity to
meet or exceed the minimum performance standards for productive
technical quality and customer satisfaction for assigned
territory.- The ability to travel (valid driver's license and
acceptable driving record necessary). - Capable of excelling in a
24/7 environment, while performing shift work and on-call
rotations. - Required to take all necessary steps to obtain
security and/or other clearances required by customers to enter the
customers' premises.- Must be able to lift 50 pounds and be active
more than 50 percent of the time (walking, standing,
stooping/kneeling).In accordance with Colorado law, we are
providing the anticipated hourly rate for this role: $21.63- $28.84
an hour. Company OverviewAbout our Company - Canon Solutions
America, Inc. empowers companies of all sizes to succeed by
supplying market leading enterprise, production, and large format
printing solutions, supported by exceptional professional service
offerings. With unwavering dedication to promote professional
innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at We comply with all applicable federal, state and local
laws, regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .#CSA Posting Tags#LI-EM1
#PM20PI177192953
Keywords: Canon Solutions America, Inc., Aurora , Sr. Field Service Engineer, IT / Software / Systems , Aurora, Colorado
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