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Mobile Device Help Desk Technician

Company: ClientSolv Inc.
Location: Aurora
Posted on: January 11, 2022

Job Description:

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking a Mobile Device Help Desk Technician for a contract-to-hire role in Englewood, CO. This contract-to hire role will be located in the south Denver area onsite/in the office during normal business hours Monday-Friday.

In this role, you will be supporting key aspects of the mobile device implementation for the technicians in the field across the U.S. and will play a critical role in ensuring success for the field teams and for overall end-to-end device lifecycle management.

Primary Responsibilities Include The Following
Provide assistance and "one-contact resolution" mindset for both generic "how to" questions and complex technical issues via phone calls, emails, chat tools, etc.
Troubleshoot software and hardware issues for mobile technologies with strong problem-solving ability such as: active listening, analysis, research, creativity, communication, dependability, decision making, team building, and can determine necessary handoffs for help/ escalation.
Stage/Kit devices on a daily basis for new hire technicians and device replacements - enroll device into the MDM, perform QA checks for application functionality, provision software using license portals, activate device in carrier billing platforms, and add required accessories (case, screen protectors, chargers, etc).
Maintain data integrity across various systems: billing platforms, mobile device management software (Airwatch/Workspace One), and service management software (ServiceNow) among others.
Qualifications
Bachelor's degree from four-year college or university preferred or equivalent experience.
Strong analytical, problem-solving, and customer service skills.
Excellent written and verbal (interpersonal) communication skills.
Strong attention to detail while managing many tasks at one time.
Ability to effectively respond to and interact with frontline workers and management personnel who may or may not be tech savvy.
Ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on customer satisfaction.
Self-motivated and the ability to work with autonomy; desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause.
Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures mostly in the mobile technology space.
Experience/Knowledge with mobile device carriers, hardware and operating software - mostly Samsung, Google, Android OS.
Ability to work individually and in a team environment.

Additional Information

This contract-to hire role will be located in the south Denver area onsite/in the office during normal business hours Monday-Friday.

Keywords: ClientSolv Inc., Aurora , Mobile Device Help Desk Technician, IT / Software / Systems , Aurora, Colorado

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