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Information Technology Analyst

Company: ATS Rocky Mountain
Location: Aurora
Posted on: February 15, 2021

Job Description:

POSITION SUMMARYThe IT Analyst will be responsible for a range of IT functions to include end-user support, complex troubleshooting, proactive system maintenance and execution of initiatives to expand the department's capabilities and efficiencies.

  • Provide IT technical support to employees and customers
  • Utilize a ticketing system for support
  • Keep up-to-date documentation of hardware and software assets
  • Specify, order, and configure IT equipment such as PC's, servers, switches, and routers
  • Develop and deploy standardized computer images and software packages
  • Maintain Active Directory objects and Global Policy Objects (GPO)
  • Support Microsoft 365 cloud services (Exchange, Onedrive, Sharepoint, Teams)
  • Identify, propose, and implement efficiency gaining projects/initiatives
    • Strong troubleshooting skills
    • Strong interactive communication skills
    • Knowledge and experience with Microsoft Windows Operating Systems
    • Ability to work independently and unsupervised but also as a team
    • Strong fundamental understanding of TCP/IP networks
    • Experience with Microsoft Office products: Outlook, Word, Excel, etc.
      • At a minimum, an associate degree in the IT field OR equivalent experience/certifications
      • COMPTIA, Cisco, Microsoft, or other IT industry certifications a plus
      • Proven experience as a help desk technician or other customer support role
      • Experience managing Windows Active Directory infrastructure
      • Tech-savvy with working knowledge of office automation products, databases, and remote control
      • Good understanding of computer systems, mobile devices, and other tech products
      • Ability to diagnose and resolve technical issues
      • Excellent communication skills

Keywords: ATS Rocky Mountain, Aurora , Information Technology Analyst, IT / Software / Systems , Aurora, Colorado

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