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Customer Service Associate

Company: Farmers Insurance Group
Location: Aurora
Posted on: July 6, 2024

Job Description:

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Responsibilities:

--- Maintain customer accounts and update with new account information as needed
--- Find patterns in customer complaints and bring them to the team for improvement
--- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
--- Interact with the sales lead to maintain and improve service and product knowledge
--- Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction


Qualifications:

--- High school diploma, G.E.D. or equivalent
--- Display strong communication skills, active listening skills, and personal skills
--- Strong knowledge of customer interface and interaction
--- Valid Colorado Property and Casualty Insurance Licenses Preferred

About Company:
We're proud of more than 90 years of serving our customers and are excited about the future as we continue to evolve to meet their needs. Our ambition is to Be the leader in delivering peace of mind, and innovating for customers whenever and wherever they need us.

Keywords: Farmers Insurance Group, Aurora , Customer Service Associate, Hospitality & Tourism , Aurora, Colorado

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