Banquet Server
Company: Courtyard Denver Airport at Gateway Park
Location: Aurora
Posted on: March 17, 2023
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Job Description:
City, State:
Aurora, Colorado
The Banquet Server is responsible for the set-up and serving of
food and beverages at all banquet functions according to the hotel
standards that will result in the complete satisfaction of the
guests attending the event.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Serve food and beverage items to guests in a friendly,
enthusiastic, professional and timely manner.
-Must attend all designated pre-event meetings.
-Must be able to understand how to read a Banquet Event Order
(BEO), including a room diagram.
-Gather and coordinate all equipment necessary to service banquet
event.
-Maintain a clear and obstruction free service corridor.
-Perform all Banquet sidework as designated by the Banquet Captain
and/or Banquet Manager.
-Efficiently and properly perform all service standards to
encourage safe and efficient hotel operations.
-Efficiently attend to all needs of the guest during functions and
function related duties.
-Report to Banquet Captain and/or Banquet Manager any need for
housekeeping and/or repairs of and banquet equipment.
-Maintain regular attendance in compliance with hotel standards, as
required by scheduling which will vary according to the needs of
the hotel.
-Maintain high level of standards of personal appearance and
grooming, which include wearing the proper uniform and nametag when
working.
-Comply at all times with hotel standards and regulations to
encourage safe and efficient hotel operations.
-Follow all money handling procedures when serving the guest.
-Prepare room according to the BEO (Banquet Event Order) and the
various meal functions.
-Clean-up banquet space after the completion of the function and
ensure that all equipment and supplies are stored and re-stocked
properly.
-Maintain the banquet storeroom in a neat and orderly manner,
stocked with any and all appropriate supplies necessary for food
service functions.
-Respond to guest problems, complaints and accidents. Communicate
to management, if necessary.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
independently.
-Can be relied upon regarding task completion and follow up.
Keywords: Courtyard Denver Airport at Gateway Park, Aurora , Banquet Server, Hospitality & Tourism , Aurora, Colorado
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