Company: David's Bridal
Posted on: June 17, 2022
What if you discovered a company that dominates the products in
their category - 1 out of 3 being sold by them? Is the undisputed
market leader in their industry, by a wide margin, organically
capturing 90% of their customers, and taking care of them with one
of the highest customer service scores in retail? AND what if they
are operating in a formidable stable industry that is never, ever
At David's Bridal, we empower our customers and our employees to
stay true to their dreams and find the one, whether that means the
wedding dress that matches her personal style-or the career that's
a perfect fit. We're looking for leaders with diverse backgrounds
and fresh ideas to help create a uniquely personal retail
Now Accepting Applications!
The Sales Manager will effectively lead, develop and support the
Stylist sales team to meet and exceed sales plans and productivity
targets, build customer traffic and deliver 5-star customer
service. The Sales Manager is a dynamic, attentive and inspiring
leader who has mastered relationship building with the customer; a
mentor and coach to the Stylist team, and who sets expectations for
5-star customer service in order to "find the one" and support
'her' life event up to and beyond the event date. The Sales Manager
is an individual who builds a store environment that delivers a
flawless customer service and selling experience through beautiful
store visual standards, execution of sales promotions and
Essential Job Functions:
--- Leads and models a customer first culture across all roles,
executes customer service strategies to deliver a Five-Star
Customer Service experience.
--- Maximizes appointment build and drives customer loyalty through
--- Resolves all customer issues and partners with Store Manager or
Contact Center, as needed.
--- Responds promptly to all customer questions providing product
and service information.
--- Speaks to every customer before they leave the store to
validate and ensure an exceptional experience, resolving any issues
in the moment.
--- Manages customer service strategies to deliver a 4.8 customer
rating, addressing all negative reviews and solving root cause.
--- Creates a climate in which people want to do their best.
--- Motivates direct reports and team members and makes each
individual feel that his/her work is important.
--- Dedicated to meeting and exceeding the expectations and
requirements of internal and external customers.
--- Manages with the stores customers in mind and holds their team
accountable for doing the same.
--- Maintains store-standards to support an exceptional customer
--- Responsible for flawless execution of all marketing, promotions
--- Maintains a professional dress code and ensures that all team
members adhere to the company Dress Code Policy and standards.
--- Leads the Stylists to achieve Total Monthly Income (TMI) Goals
consistently by executing foundational excellence and
--- Executes sales plans consistently in partnership with Store
Manager, drives sales through KPIs, to achieve a balanced Ranked
--- Maintains the standards of being a role model and is committed
to sales leadership of the Stylists by:
--- Driving sales and customer service through constant floor
management and use of SBI to develop selling skills and recognize
--- Communicating daily sales goals to all associates and driving
action through Chat Ins/Chat Outs.
--- Monitoring individual associate performance and developing
goals for improvement through coaching and feedback.
--- Leading and inspiring Stylists to exceed a sales productivity
per hour, bridal conversion and add-ons goals.
--- Coaching the team to complete the sale on the first visit and
capture future appointments.
--- Leads all bridal shows and outreach initiatives in partnership
with Store Manager.
--- Leads execution of monthly Visual Merchandising Plan as an
event, overseeing the outcome of activities and communicating the
sales goals to the team.
--- Manages critical thinking to identify the root cause of a
metric, process or behavior and finds a solution to correct,
working with Store Manager, as needed.
--- Executes all critical operating procedures with accuracy and
hold team accountable.
--- Makes good decisions based upon a mixture of analysis, wisdom,
experience and judgment. Sought out by others for advice and
--- Identifies and prioritizes critical business issues and aligns
the team. Discerns what is critical and puts less important issues
aside. Eliminates roadblocks.
--- Monitors inventory management, special orders, layaway, mark
out of stock, repairs and ensures first quality standards for all
--- Acts as a sales leader, coach and role model to Stylists
through floor management.
--- Builds, develops and retains high performing team members
across all roles.
--- Attends and participates in weekly management meetings.
--- Participates in quarterly succession planning meetings with
--- Supports weekly schedules based on productivity to meet the
needs of the customer and sales while controlling total monthly
--- Manages to achieve all daily, weekly and monthly routines and
tasks while planning time effectively.
--- Executes and monitors all the training for the five stages
model for the Stylist, Dress Specialist and Bridal Show Reps.
--- Creates a culture of inspiration by recognizing strong
performance and celebrating achievements.
--- Provides all team members with good working conditions and the
personal respect each team member deserves
--- Champions and executes new processes, behaviors and programs as
--- Executes and hold team members accountable for Beautiful Store
Standards, ensures flawless execution of all merchandising
strategies to maximize sales. Requires all store team members to
consistently maintain pristine housekeeping standards on the
selling floor and back room.
--- Communicates a compelling and inspired vision, sense of
purpose, and expectations. Inspires and motivates the team to get
--- Adapts style to support and influence team members.
--- Manages all loss prevention, security processes and policies at
--- Partners with the Store Manager and achieves all expense
budgets including payroll, shrink, supplies,
--- Responsible to ensure that store payroll does not exceed
monthly budget, accurately monitoring and acknowledging timesheets
for all roles that clock in and out for all scheduled shifts,
breaks and meals.
--- Manages authorized contests in partnership with leadership team
to motivate store team.
--- Addresses fixture replacement and store repairs.
--- Executes effective scheduling practices to maximize sales and
--- Completes all action plans on a quarterly basis with Store
--- Executes all aspects of operational controls flawlessly.
--- Focuses on development and learning, completes all training as
assigned for on-going development.
--- Knowledgeable of internal business end-to-end processes and
priorities and executes them to compete in the marketplace to
--- Partners with the Store Manager to execute strategies to build,
develop and retain all high performing team members. Plus, reduce
--- Solicits feedback from Stylists that enhances business,
increases sales and creates a culture of continuous
--- Participates in recruiting efforts through talent/new hire
recommendations as directed by the Store Manager.
--- Partners with Store Manager in developing employees to their
full potential through coaching and training.
--- Monitors all employee issues and partners with Store Manager to
determine action plans and performance management strategies.
--- Other duties as assigned.
--- While performing the duties of this job, the employee is
required to stand, walk, and sit for extended periods of time;
reach for tools and objects with hands and arms; climb stairs;
stoop, kneel, crouch, or crawl; and talk to and hear customers .
The employee must occasionally lift to 25 pounds. The employee must
be able to see up close and at a distance, as well as use
peripheral vision and depth perception, and be able to look at,
read, and use a computer and all other electronic devices for long
periods of time.
Education & Credentials:
--- High School Diploma or degree.
--- Two years prior retail experience, preferably in a supervisory
role in an apparel or specialty store environment.
--- Prior experience with computerized POS system.
Now that we've popped the question, please say "I do".
Full Time Opportunity - A comprehensive benefits package is
--- Rewarding Environment and Competitive Pay
--- Generous Employee Discount After First Pay Period
--- Health/Dental/Vision Insurance
--- 401K Program
--- Paid Vacation Paid Sick Days & Paid Holidays
--- Pet Benefits
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity,
Equity, and Inclusion. It is our goal to build a workforce that is
representative as the customers we serve. We vow to create a
culture where all forms of diversity are celebrated and seen as
Disclaimer The preceding job description has been designed to
highlight the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive description of all duties,
responsibilities and qualifications required of employees assigned
to this job. Actual duties and responsibilities will vary.
Keywords: David's Bridal, Aurora , Sales Manager, Hospitality & Tourism , Aurora, Colorado
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