Customer Service Representative - Aurora, CO
Company: UnitedHealth Group
Location: Aurora
Posted on: May 13, 2022
Job Description:
Opportunities with New West Physicians. Bring your passion for
health care to New West Physicians in Colorado, a team committed to
providing excellent service to every patient--- every time. We're
not only one of the largest physician groups in Colorado with 21
offices throughout the Denver Metro area - we're also part of
Optum, a nationwide family of nearly 45,000 dedicated physicians
working together to help people live their healthiest lives. That
means we're backed by the resources of a global health care
organization working to help people live healthier lives and help
make the health system work better for everyone. For four
consecutive years, New West Physicians achieved Elite status - the
highest ranking - in the America's Physician Groups Standards of
Excellence Survey. In addition, New West Physicians was selected as
one of the 2017 Million Hearts - Hypertension Control Champions by
the Centers for Disease Control and Prevention, and was the 2015
recipient of AMGA's National Acclaim Award recognizing high
performing medical groups bringing the American health care system
closer to the ideal delivery model: one that's safe, effective,
patient-centered, timely, efficient, and equitable. It's all
possible because of our highly qualified, board-certified family
practice and internal medicine physicians, hospitalists,
cardiologists, gastroenterologists, psychiatrists,
endocrinologists, neurologists, physician assistants, nurse
practitioners and more. If this sounds like the place for you, it's
time to take a closer look at New West Physicians and discover a
path to your life's best work.(sm)The Customer Service Rep is
responsible for answering the scheduling line, answering the
provider line, scheduling appointments, scanning and all patient
satisfactions actions over the phone.Primary Responsibilities:
- Assist in answering incoming phone calls in a prompt and
professional manner
- Return calls as appropriate
- Connect and disconnect answering service, and follow up on
messages received from answering service
- Assist in taking phone messages in a concise and complete
manner
- Ensure phone calls will not be left on hold for excessive
periods of time
- Assist "unscheduled" emergencies to the point that medically
trained personnel may take over
- Assist patients with ambulatory difficulties
- Verify all demographic and financial information on established
patients
- Obtain and receive information necessary for the preparation of
a new patient record
- Enter patient data in the computer, and scan the insurance card
and driver's license in Allscripts
- Schedule appointments and verify prior to the scheduled time.
-Print schedule for physicians and other staff members one day in
advance or more as requested
- Other responsibilities as assignedYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High school diploma or GED
- 1+ years of customer service experience
- Microsoft Office proficiency
- Experience handling high volume of telephone calls and a
multi-system phone line
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliancePreferred Qualifications:
- Knowledge of medical terminology
- Experience with electronic health records -To protect the
health and safety of our workforce, patients and communities we
serve, UnitedHealth Group and its affiliate companies now require
all employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles require full COVID-19
vaccination as an essential job function. UnitedHealth Group
adheres to all federal, state and local COVID-19 vaccination
regulations as well as all client COVID-19 vaccination requirements
and will obtain the necessary information from candidates prior to
employment to ensure compliance. Candidates must be able to perform
all essential job functions with or without reasonable
accommodation. Failure to meet the vaccination requirement may
result in rescission of an employment offer or termination of
employment.Careers at OptumCare. We're on a mission to change the
face of health care. As the largest health and wellness business in
the US, we help 58 million people navigate the health care system,
finance their health care needs and achieve their health and
well-being goals. Fortunately, we have a team of the best and
brightest minds on the planet to make it happen. Together we're
creating the most innovative ideas and comprehensive strategies to
help heal the health care system and create a brighter future for
us all. Join us and learn why there is no better place to do your
life's best work.(sm) -Colorado Residents Only: The hourly range
for Colorado residents is $16.00 to $26.88. Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.Diversity creates a healthier atmosphere: OptumCare
and its affiliated medical practices are Equal Employment
Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.OptumCare and its affiliated
medical practices is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.Proof of immunity
to vaccine-preventable diseases is an employment requirement.
Keywords: UnitedHealth Group, Aurora , Customer Service Representative - Aurora, CO, Hospitality & Tourism , Aurora, Colorado
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